Microsoft Applications
Tiffany Walters
Intake Specialist
Colorado Springs,CO
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Central Intake Coordinator
MGA Home Healthcare
Colorado Springs, Colorado
03.2021 - Current
- Explained eligibility requirements, application details,
payment methods and applicants' legal rights during
intake assessment. - Entered 20 plus, referrals into appropriate system based on type
of referral obtained. - Utilized Kan Time EMR to code and categorize health
information for analysis and insurance reimbursement
purposes. - Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans
- Facilitate through 10 major commercial insurance companies.
Patient Service Representative
Mountain View Medical Group; PWH
COLORADO SPRINGS, CO
05.2020 - 09.2021
- Process insurance eligibility daily.
Collected and verified demographic information of all
patients. - Experienced user of Allscripts to schedule
appointments. - Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth
processing. - Explained plans for treatment and payment options.
50% increase in return on account balances since
coming onboard.
Non-Clinical Intake Representative
EviCore Healthcare Formerly Care Core National
COLORADO SPRINGS, CO
08.2018 - 05.2020
- Use of Medical CPT codes and ICD10.
- Performed efficient date entry of clients into Imagine
One software. - Assisted with training department with new hire classes.
- Worked in multiple queues and health plans to offer best
in flexibility and coherence. - Interacted with insurance providers via phone,
email and written correspondence to obtain necessary
documents to complete registration.
Education
Associate - Culinary Arts
Pennsylvania Culinary Arts Institute
Pittsburgh, PA 10.1998 - 05.2000
Skills
CPT Codes/ICD 10 perficient
Teamwork/Collaboration
Patient assessment
Obtaining authorizations
EHR systems expertise
Verifying insurance
Software
UltaPro
KanTime
Timeline
Central Intake Coordinator
MGA Home Healthcare
03.2021 - Current
Patient Service Representative
Mountain View Medical Group; PWH
05.2020 - 09.2021
Non-Clinical Intake Representative
EviCore Healthcare Formerly Care Core National
08.2018 - 05.2020
Associate - Culinary Arts
Pennsylvania Culinary Arts Institute
10.1998 - 05.2000