Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFENEY Dawn

Houston

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

18
18
years of professional experience
2001
2001
years of post-secondary education

Work History

Customer Service Cashier

Jack in the Box
Houston
03.2024 - 12.2025
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with menu selections and special requests.
  • Maintained cleanliness in work area and dining space.
  • Collaborated with team members to ensure smooth operations.
  • Resolved customer complaints with professionalism and care.
  • Handled cash, credit, and electronic payments securely.

Retail Sales Associate

TJX Companies
El Dorado
01.2014 - 02.2017
  • Assisted customers with product selections and inquiries.
  • Organized merchandise displays to enhance visual appeal.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to ensure smooth operations.
  • Maintained inventory levels through regular stock checks.
  • Resolved customer complaints with empathy and professionalism.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Organized displays to attract customers and promote sales.
  • Created price tags and merchandise signs for new items.

Assembly Line Machine Operator

Hubbell Lighting
El Dorado
07.2012 - 04.2014
  • Operated assembly line machinery to produce high-quality lighting products.
  • Assembled components using hand tools and power tools efficiently.
  • Inspected finished products for quality and compliance with standards.
  • Followed safety protocols to maintain a safe working environment.
  • Collaborated with team members to enhance workflow and productivity.
  • Trained new employees on assembly procedures and safety practices.
  • Conducted routine maintenance on equipment to ensure optimal performance.
  • Documented production processes and reported issues to supervisors promptly.
  • Assembled components according to established procedures and safety protocols.
  • Rotated through various positions on the assembly line as needed by management.
  • Performed quality checks on products to ensure they met company standards.
  • Cleaned tools, equipment, and workstations as needed throughout shift.
  • Loaded and unloaded parts into machines for processing.
  • Stacked finished products onto pallets in preparation for shipment from the facility.
  • Followed detailed instructions on blueprints and schematics during assembly processes.

Call Center Representative

Lifeline Industries
Arlington
02.2008 - 10.2011
  • Managed high-volume inbound calls to assist customers with inquiries.
  • Delivered accurate information regarding products and services to clients.
  • Resolved customer complaints effectively by applying conflict resolution skills.
  • Documented customer interactions in the CRM system for tracking purposes.
  • Collaborated with team members to improve call handling procedures and efficiency.
  • Provided feedback to management on customer trends and service improvements.
  • Trained new representatives on call center protocols and best practices.
  • Maintained a positive attitude while handling challenging customer situations.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

ELDORADO HIGHSCHOOL
El Dorado, AR

Skills

  • Transaction processing
  • Cash handling
  • Customer assistance
  • Point-of-sale operation

Timeline

Customer Service Cashier

Jack in the Box
03.2024 - 12.2025

Retail Sales Associate

TJX Companies
01.2014 - 02.2017

Assembly Line Machine Operator

Hubbell Lighting
07.2012 - 04.2014

Call Center Representative

Lifeline Industries
02.2008 - 10.2011

ELDORADO HIGHSCHOOL
TIFFENEY Dawn