Tiffiany Tindall
Huntsville,AL
Summary
Dynamic customer service professional with extensive experience in fast-paced call center environments, consistently delivering seamless support to providers while ensuring exceptional customer satisfaction. Recognized for strong communication, relationship-building, and analytical problem-solving skills that effectively enhance customer experiences.
Overview
15
15
years of professional experience
Work History
Noonlight Verifier
Viiz Communications
05.2023 - Current
- Monitored security cameras across properties, ensuring real-time observation for suspicious activities and potential security breaches.
- Verify AI-powered alerts from clients and sending correct responses to prevent false police dispatches.
Emergency Response Agent/Supervisor
Viiz Communications
08.2020 - 05.2023
- Answer incoming calls through effective communication with callers requesting emergency and non-emergency assistance.
- Listening to calls and monitoring them for quality assurance.
- Coaching/teaching agents different policies and methods to best help our customers.
- Clear and concise relaying of information to emergency response dispatchers.
- Data entry skills to accurately obtain, document and verify pertinent information while providing instructions to the caller and connecting them the respective third party.
- Provide alternative solutions when a caller’s request cannot be fulfilled.
COVID-19 LAB AGENT
ABSI
10.2021 - 12.2021
- Outbound and inbound calls to patients to relay test results and procedures of what to do next dependant on the diagnosis.
- Follow communication scripts when handling different topics.
- Document all call information according to standard operating procedures.
- Actively listen to information callers are providing to accurately locate accounts.
Calhoun County 911
11.2019 - 03.2020
- APCO AND EMD CERTIFIED
- Taking calls and listening and rapidly processing information for data entry.
- Accurately understanding a set of given facts, while simultaneously completing mandatory tasks related to emergency telecommunications.
- Processing emergency calls for all of Calhoun County, Anniston Police Department, and the administrative lines that were linked to multiple local Fire Departments that were dispatched through this company.
Assistant Manager
Mapco
Jacksonville, AL
10.2013 - 10.2020
- Creating a schedule that benefits employees as well as maintains the company’s set standards for hours and wages.
- Oversee the work of staff members, ensuring that they are working according to specified instructions.
- Assist managers in handling inventory, and creating and maintaining effective liaison with vendors and suppliers.
- Handle customer complaints by following company procedures, protocols, and regulations.
- Provided excellent counter support, to include responding to customer inquiries via inbound and outbound phone support.
- Train new clerks on proper procedures.
- Coaching fellow employees on how to up sale products and to ensure they have an understanding of job duties and how they need to be performed.
- Maintained current sales, promotions and policies regarding industry trend.
- Cash handling to include knowledge of payment and exchange policies and security practices, noting any discrepancies.
Emergency Response Specialist
Viiz Communications
Anniston, AL
04.2019 - 11.2019
- APCO Certified Public Safety Telecommunicator
- Answering emergency calls and directing them to the correct Local 911 center.
- Possess the mental and emotional strength necessary to deal with stressful situations for long periods of time.
- Answering Non-Emergency calls and directing them to the correct department.
- Ability to use critical thinking skills to determine the appropriate action.
- Processes stolen vehicle records/information.
Circulation Desk Student Worker
Houston Cole Library
Jacksonville, AL
10.2016 - 12.2018
- Assist staff with daily, routine library operations. Duties may include library searches, general office work, data entry, assisting patrons. Perform complex library tasks with minimal supervision.
Guest Services Cashier
Target
Huntsville, AL
07.2011 - 04.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Dealt professionally with requests, complaints, reviews and refunds.
Education
Bachelor of Science - Criminal Justice
Jacksonville State University
Jacksonville, Alabama, AL12-2018
Associates of Science - General Studies
Calhoun Community College
Huntsville, AL07.2015
High School Diploma - undefined
Waco High School
Waco, TX06.2011
Administrative Assistant Certification - Office Administration
Gadsden Job Corps
Gadsden, ALSkills
- Team leadership
- Communication
- Experienced with Microsoft Office applications
- Computer Skills
- Data Entry
- Time Management Skills
- Proficient in managing multiple tasks
- Active Listening
- Customer Service
- Attention to Detail & Accuracy
- Analytical mindset
- Accuracy and precision
References
References available upon request
Timeline
Noonlight Verifier
Viiz Communications
05.2023 - Current
COVID-19 LAB AGENT
ABSI
10.2021 - 12.2021
Emergency Response Agent/Supervisor
Viiz Communications
08.2020 - 05.2023
Calhoun County 911
11.2019 - 03.2020
Emergency Response Specialist
Viiz Communications
04.2019 - 11.2019
Circulation Desk Student Worker
Houston Cole Library
10.2016 - 12.2018
Assistant Manager
Mapco
10.2013 - 10.2020
Guest Services Cashier
Target
07.2011 - 04.2012
High School Diploma - undefined
Waco High School
Bachelor of Science - Criminal Justice
Jacksonville State University
Associates of Science - General Studies
Calhoun Community College
Administrative Assistant Certification - Office Administration
Gadsden Job Corps