Tiffiney Lee
Maverik Adventure's First Stop
COLORADOSPRINGS,CO
1
Certification
9
years of professional experience
Versatile Operations Professional experienced in leading teams across retail, hospitality, and food service. Achieved high service standards and operational efficiency through effective problem-solving, cash handling, and staff training. Committed to fostering strong team dynamics and delivering exceptional customer experiences in fast-paced environments.
Work History
Operations Manager
3 Years- Directed daily store operations, ensuring consistent service, compliance, and team accountability.
- Coordinated inventory control, replenishment, and merchandise presentation across high-traffic shifts.
- Monitored labor schedules and workflow priorities to maintain efficient coverage.
- Trained associates on procedures, customer service standards, and operational expectations.
- Managed daily operations to ensure streamlined service and customer satisfaction.
- Implemented inventory management practices to maintain optimal stock levels.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints with effective communication skills.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
Front Desk Manager
5 Months- Supervised front desk operations, ensuring smooth check-in, check-out, and guest service flow.
- Trained front desk staff on client communication, service standards, and software procedures.
- Resolved customer concerns promptly, maintaining positive experiences and accurate service records.
- Coordinated reservation scheduling, updating booking details and preventing conflicts in daily appointments.
- Managed front desk operations and staff scheduling at a pet care facility.
- Ensured excellent customer service for pet owners and their furry companions.
- Coordinated guest check-ins and check-outs efficiently and accurately.
Assistant Manager/Food Server
5 Months- Supervised daily restaurant operations, ensuring consistent service and smooth shift transitions.
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained team members on guest service, food safety, and operational standards.
- Coordinated employee schedules to optimize coverage and support labor control.
- Coordinated employee schedules to maintain coverage and support labor control.
- Monitored cash handling, drawer accuracy, and end-of-shift reconciliation.
- Monitored inventory levels and placed orders to ensure supply availability.
- Inspected kitchen and front-of-house areas for cleanliness, readiness, and compliance.
- Resolved guest concerns promptly, enhancing satisfaction and maintaining dining room flow.
- Helped with serving tables, run food and drinks for the servers and bussing and cleaning tables.
Store Manager
1 Year 11 Months- Directed daily store operations, ensuring consistent customer service and operational standards.
- Managed scheduling, staffing, and task delegation to maintain coverage and workflow efficiency.
- Oversaw inventory ordering, stock rotation, and merchandising to support product availability.
- Monitored cash handling, register accuracy, and compliance with loss-prevention procedures.
- Managed daily operations of store including inventory and staff schedules
- Trained and mentored new employees on customer service standards.
- Oversaw cash handling procedures and ensured accurate financial transactions.
- Implemented promotional displays to enhance product visibility and sales.
- Maintained cleanliness and organization of store environment for safety compliance.
- Resolved customer inquiries and complaints to improve satisfactionfaction levels.
- Coordinated with suppliers to ensure timely inventory restocking and management.
- Enforced company policies and procedures to promote a positive work culture.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitoring staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Assistant Manager/Food Server
4 Months- Managed shift schedules, labor coverage, and task assignments to maintain productivity.
- Supervised daily restaurant operations, ensuring smooth service flow and guest satisfaction.
- Trained crew members on service standards, POS procedures, and food safety practices.
- Resolved guest concerns promptly, preserving service quality and repeat business.
- Assisted in managing daily restaurant operations
- Trained new employees on customer service and operational procedures.
- Helped serve tables when needed, ran food and drinks to tables, took to-go orders and helped with side work.
Food Server
2 Years 2 Months- Greeted guests, presented menus, and answered questions about breakfast and beverage selections.
- Suggested menu add-ons and beverages to enhance guest satisfaction and check averages.
- Delivered orders promptly while maintaining accurate guest service and table checks.
- Entered orders into POS system with accuracy and coordinated timing with kitchen staff.
- Maintained clean dining areas, reset tables, and supported smooth turnover during peak service.
- Assisted team members with refills, side items, and efficient order delivery.
- Trained new servers on IHOP service standards, menu knowledge, and guest interaction procedures.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Assisted in training new servers, sharing best practices for excellent customer service.
Education
High School Diploma
Skills
Operations management
Food service management
Customer service
POS
Cash handling
Food safety
Restaurant operations
Restaurant experience
Assistant manager experience
Food service
Problem-solving
Customer engagement
Certification
- Food handler certification
Timeline
Operations Manager
Maverik Adventure's First Stop
10.2023 - 10.2026Read More
Front Desk Manager
Lucky Dog Resort
03.2023 - 08.2023Read More
Assistant Manager/Food Server
IHOP
10.2022 - 03.2023Read More
Store Manager
Circle K
11.2020 - 10.2022Read More
Assistant Manager/Food Server
IHOP
07.2020 - 11.2020Read More
Food Server
IHOP
01.2018 - 03.2020Read More
Harrison High School
High School Diploma
Read More