Summary
Overview
Work History
Education
Skills
Timeline
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TIffiney Penn
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TIffiney Penn

Waxhaw,NC

Summary

A dedicated healthcare professional with a strong dual background in medical records management and direct

patient care .Skilled in maintaining accurate, compliant, and confidential health information while supporting clinical teams with timely documentation and record retrieval.

Experienced in navigating electronic health record (EHR) systems, processing release - of - information requests, and

ensuring adherence to HIPAA and organizational standards. Alongside administrative expertise, brings hands - on clinical experience as a Certified Nursing Assistant, providing compassionate care.

Overview

11
11
years of professional experience

Work History

Certified Nursing Assistant

White Oak Manor of Waxhaw
Waxhaw, North Carolina
01.2026 - Current
  • Built strong patient relationships through compassionate bedside care and clear communication.
    Applied sound clinical judgment and strong situational awareness in patient care decisions.
    Supported safe care delivery in high-acuity, high-volume settings.
    Stayed dependable, adaptable, and proactive while delivering high-quality care.

Certified Nursing Assistant

Bayada Nursing Agency
Charlotte, NC
02.2016 - Current

Delivers strong patient care in fast-paced clinical settings.

Supports multidisciplinary healthcare teams with precise clinical assistance, clear communication, and professional conduct.

Maintains patient safety, mobility support, and accurate documentation in line with regulatory and organizational standards.

precise clinical assistance, strong communication, and

unwavering professionalism. Demonstrates advanced

competency in patient safety, mobility support, and

accurate documentation, ensuring every interaction aligns

with regulatory standards and organizational excellence.

Release of Information Specialist

Datavant
, FL
03.2026 - 09.2026

Highly skilled release of information specialist with advanced expertise in handling, protecting, and distributing sensitive patient health information.

authorization review, expert knowledge of HIPAA and

privacy regulations, and exceptio nal accuracy when

preparing and releasing medical records. Adept at

navigating multiple EHR and ROI systems, performing

detailed redaction, and managing high - volume requests

with speed and professionalism. Recognized for strong

communication, excellent cus tomer service, and the ability

to manage complex legal and clinical documentation with

integrity and confidentiality.

advanced expertise in handling, protecting, and distributing

sensitive patient health information. Known for precise

Risk Adjustment Representative

Humana
Charlotte, NC
07.2015 - 03.2026

11 years of experience in risk adjustment, medical record auditing, coding validation, and healthcare documentation review.

Supported compliance efforts by reviewing medical records from multiple electronic medical record systems for risk adjustment and regulatory requirements.

Used research and investigative skills to locate medical records, physicians, healthcare providers, and patient information needed for audit completion and service verification.

Prepared audit reports, tracked project progress, managed travel logistics and weekly expense reports, and helped meet productivity goals and audit deadlines in fast-paced environment.

Worked in hybrid setting, handling remote audits during first half of each year and onsite chart reviews at physician offices, healthcare facilities, and medical practices from June through December.

Trained and onboarded new employees on auditing procedures, medical record retrieval, coding validation, compliance requirements, and company policies while supporting accuracy and professionalism.

Served as a subject matter expert and mentor, training and onboarding new employees throughout an 11-year tenure. Provided instruction on auditing procedures, medical record retrieval processes, coding validation techniques, compliance requirements, and company policies. Recognized for strong leadership, problem-solving abilities, organizational skills, and a commitment to maintaining the highest standards of accuracy and professionalism.

Education

Some College (No Degree) - Nursing Assistant License

Forsyth Technical Community College
Winston-Salem, NC

Some College (No Degree) - Certified Medical Billing & Coding

Southeastern Institute
Charlotte

Skills

Patient-centered care approaches

Collection of vital signs

Care for Alzheimer's patients

Basic life support skills

Understanding medical terminology

End-of-life patient support

Specimen collection techniques

Management of electronic medical records

Expertise in EMR systems implementation

Quality assurance methodologies

Reviewing medical records for accuracy

  • HCC coding verification processes
  • Documentation compliance in healthcare
  • Auditing coding quality standards
  • Retrieving medical records efficiently
  • Writing reports and audit documents
  • Verifying physician-patient documentation
  • Auditing remotely or on-site
  • Coordinating travel expenses effectively
  • Training staff through mentorship
  • Analyzing healthcare data trends
  • Ensuring regulatory compliance
  • Improving processes for quality control
  • Regulatory Compliance
  • Process Improvement & Quality Control

Timeline

Release of Information Specialist

Datavant
03.2026 - 09.2026

Certified Nursing Assistant

White Oak Manor of Waxhaw
01.2026 - Current

Certified Nursing Assistant

Bayada Nursing Agency
02.2016 - Current

Risk Adjustment Representative

Humana
07.2015 - 03.2026

Some College (No Degree) - Nursing Assistant License

Forsyth Technical Community College

Some College (No Degree) - Certified Medical Billing & Coding

Southeastern Institute
TIffiney Penn