Years of professional experience as a small business owner
Tiffiny Graven
Small Business Owner, Advocate, Community Outreach Specialist
Portland,OR
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Focusing on organizational efficiency, and multi-perspective taking. One who handles challenging situations, and decisions with sound judgment. Where problem-solving, and the ability to maintain composure and a collected demeanor are prioritized.
Overview
7
7
Work History
Founder/Outreach Coordinator
Self Directed Community Outreach
Portland, Oregon
04.2024 - Current
- Self directed community outreach is unpaid services, which derived from experiencing domestic violence and homelessness
- Knowledgeable in the causes behind self medicating behavior
- Familiar with cognitive dissonance and its effect on choice and habit
- Understanding fear of facing oneself, habits and change
- Navigating Oregon One, Oregon Health Plan, Health Related Services, Flex Fund, 1115 Waiver, ODHS, SSP, TANF, SNAP, JOBS, STEP, OHCS, housing programs
- Addressing need, requests and denials using policies, laws and rights
Small Business Owner
Tiffiny Graven's Janitorial and Support Services
Portland , OR
01.2017 - Current
- Providing an unwavering commitment to clients, Responding attentively to client queries in a timely and accurate manner, utilizing various communication channels
- General computer software, Microsoft Office, Word, Excel, and Suite
- Updating client personal information, scheduling appointments and invoicing
- Strong multitasking abilities with a calm demeanor under pressure
- Time management and accurate determinations of need and cost
- Collaborating with commercial and residential property owners, investors and stakeholders
- Customer Service, Multi-line Phone Systems Communications
- Data entry, records management, document processing
- Invoicing, bid assessment
Receptionist/Client Support Specialist
We Be Enterprises Hardwood Floors
Salem, Oregon
11.2011 - 01.2017
- Responding to client inquiries and providing appropriate information for projects
- Excellent problem-solving abilities to identifying and preventing issues proactively
- Exceptional communication skills, both written and verbal
- General computer literacy, typing, data entry, invoicing, scheduling and processing payments
- Using multi-perspective taking skills and empathy to address client concerns accordingly
- Compassionate inquiry is key
- Administrative duties
Education
Associate of Science - AS - Transfer Degree Child and Family Studies
Portland Community College
Skills
- Communication
- Customer Support
- Analytical Skills
- Research Skills
- Conflict Resolution
- Interpersonal Skills
- Time Management
- Computer Literacy
- Cultural Awareness
- Public Policy
- Consulting
- Strategic Planning
- Business Planning
- Contract Negotiation
- Entrepreneurial leadership
- Partnership Building
Certification
- Fair Housing Laws
- Addiction and Justice Involved
- Case Management
- Certified Domestic Violence Advocate
- Non-clinical Medical Certification
- Registered Peer Support Specialist
- HUD Exchange Coursework
- HMIS
- QPR Gatekeeper Suicide Awareness
- Trauma Informed Care
- Crisis Intervention
- Family Self Sufficiency
- CPR First Aid
- Motivational Interviewing
Volunteer
- Board Member and Advocate- Multnomah County Commission for Economic Dignity
- Advocate and Blog Writer-The National Low Income Housing Coalition
Timeline
Founder/Outreach Coordinator
Self Directed Community Outreach
04.2024 - Current
Small Business Owner
Tiffiny Graven's Janitorial and Support Services
01.2017 - Current
Receptionist/Client Support Specialist
We Be Enterprises Hardwood Floors
11.2011 - 01.2017
Associate of Science - AS - Transfer Degree Child and Family Studies
Portland Community College
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