Tiffiny Graven
Community Outreach and Housing Advocate
Portland,OR
Summary
Highly effective and results-oriented professional with expertise as a compassionate outreach specialist and advocate. Proficient in educating and guiding a diverse clientele, including domestic violence victims/survivors, on navigating key housing and social support systems. Specialized knowledge in leveraging Health Related Social Needs and social determinants of health within Medicaid CCO/Open Card frameworks. A morally driven professional committed to transparency and mission success through policy research and practical application..
Certification
- Introduction to Housing Counseling
- HMIS 101 Orientation Staff
- Housing Counseling: Building Eviction Diversion
- Housing Counseling: Leveraging Communities
- Supportive Housing Services & Case Management
- Section 202 History & Regulatory Content
- NSPIRE Online Inspector Training
- Barriers to Affordable Housing
- Closing the Gap Homelessness & Housing
- Public Housing Authority Financial Management
- HCV Fair Market Rent
- Landlord Tenant Rights
- HUD Exchange Coursework
- HRSN Outreach and Engagement
- Rent Well Program
- SUD and Justice Involved
- Certified Domestic Violence Advocate
- Non-clinical Medical Certification
- Family Self Sufficiency
- Harm Reduction
- Trauma Informed Care
- Motivational Interviewing
- Crisis Intervention
- Drivers License
Skills
- Communication
- Customer Support
- Analytical Skills
- Research Skills
- Conflict Resolution
- Interpersonal Skills
- Time Management
- Computer Literacy
- Public Policy
- Social research
- Housing navigation
- Client advocacy
- Policy analysis
- Research and evaluation
- Housing stability planning
- Eviction prevention
- Program implementation
Work History
Founder/Outreach Coordinator
Venture in Care- NIHT OWL
Portland, Oregon
04.2024 - Current
- Partnership Building: Spread awareness about systemic and bureaucratic barriers, collaborative approach in negotiating resolutions and successful outcomes.
- Tenant Rights: Knowledgeable in Fair Housing Laws, Landlord Tenant Rights, protections, ADA Accommodation, eviction diversion, mediation, legal resources, document preparation, and expungements.
- Social Services: An avid researcher dedicated to understanding the laws, policies, and regulations surrounding social services and housing programs.
- Referrals and networking: Extensive experience connecting with local nonprofit, organizations, and government agencies through various pathways to access and obtain support.
- Resource Navigation: Effective and strong process for obtaining and navigating community resources.
- Cultural Competency: Consistently connected with various community members, from all walks of life. BIPOC, LGBTQ+, elderly, veterans, disabled, families, and individuals.
- Outreach and Engagement: Created and delivered a successful pro bono community outreach program transitioning 38 unsheltered residents out of homelessness within 41 days (HRSF).
- Navigated, Advocated, Prepared, Submitted, and Appealed: Requests for housing support using Health Related Social Needs and Flex Fund.
- Highly proficient: Waiver 1115, Medicaid, Coordinated Access, MSST Assessment, Housing Problem Solving, Oregon Department of Human Services social services and safety net.
- General computer software: Microsoft Office, Word, Excel, Suite, Adobe, Canva, HMIS.
- Strong multitasking abilities with a calm demeanor under pressure, trained in trauma informed care and crisis intervention.
Contractor
Tiffiny Graven's Janitorial and Support Services
Portland, OR
01.2017 - Current
- Contractor, Self Employed, Sole Proprietor: Residential and commercial property services, light security, keyholder, and inventory management.
- Commitment: Increased clientele 75% in first 3 months of operation by exceeding expections and notable dependability.
- Communication: Responded professionally and attentively in a timely and accurate manner, resolved clients concerns promptly.
- Updated clients personal information, scheduled appointments, prepared bids, and invoices.
- Adaptive time management and accurate determinates of need and cost
- Initiated Collaboration: Worked along side commercial, residential property owners, investors, stakeholders, and vendors.
- Customer Service Support: Used various communication channels- multi-line phone systems, emailing, face to face, text, and fax.
- Records Management: Organizational skills improved business productivity. Analytical skills broke down-broke down complex problems and used data to make informed decisions.
Receptionist/Client Support Specialist
We Be Enterprises Hardwood Floors
Salem, Oregon
11.2011 - 01.2017
- Customer Service Representative: Valued client satisfaction, prompt service, while welcoming feedback for growth.
- Responded to client inquiries and provided appropriate information for projects.
- Recognized as an Anticipatory Problem Solver: Ability to identify and solve potential issues before they become actual problems.
- Exceptional communication skills, both written and verbal.
- General Computer Literacy, Typing, Data Entry: Invoicing, scheduled and processed payments, prioritized confidentiality.
- Administrative Duties: Organizing files, maintained physical and digital filing systems. Scheduled appointments, booked meetings, managed calendars, and arranged logistics. Managed tasks, prioritized duties, delegated responsibilities, and ensured projects were completed efficiently.
- Multi-perspective Taking: Built rapport, gained trust, and fostered cooperation with colleagues and clients. Understood the needs and motivations of others- ability to tailor an approach towards an effective stronger relationship.
Education
Associate Of Science - AS - Transfer Degree Child And Family Studies
Undergraduate 132cr B.A - Social Sciences
Similar Profiles
Vidiro GeiVidiro Gei
COUNTRY DIRECTOR - PNG at NIHT FoundationCOUNTRY DIRECTOR - PNG at NIHT Foundation
Kevin DiehlKevin Diehl
Community Resource Director at NIHT IncCommunity Resource Director at NIHT Inc
Noel MalinaoNoel Malinao
Collector at Night Owl Urgent CareCollector at Night Owl Urgent Care
Michael NicollsMichael Nicolls
Community Building Assistant at Central City ConcernCommunity Building Assistant at Central City Concern
Tay DanielTay Daniel
Perishable, Dairy Buyer / Collective Manager at People's Food Co-opPerishable, Dairy Buyer / Collective Manager at People's Food Co-op