Tiffiny Peters
The Plains,OH
Summary
Dynamic legal secretary with expertise in documentation and customer relations, honed at Athens County Child Support Enforcement Services. Excelled in managing complex schedules and maintaining confidentiality. Proficient in Microsoft Office, enhancing workflow efficiency. Recognized for exceptional communication skills and fostering professional networks, contributing to a 20% improvement in client satisfaction.
Overview
7
7
years of professional experience
Work History
Legal Secretary
Athens County Child Support Enforcement Rens Services
09.2023 - Current
- Assisted attorneys with case preparation and document organization.
- Managed scheduling of appointments and court dates for legal staff.
- Maintained accurate filing systems for legal documents and correspondence.
- Drafted routine legal correspondence under attorney supervision.
- Supported the preparation of trial materials and exhibits as needed.
- Communicated effectively with clients, courts, and external parties regarding case updates.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Deputy Clerk
Athens County Clerk of Courts
03.2021 - 09.2023
- Processed and filed legal documents, ensuring compliance with court regulations.
- Assisted in maintaining accurate records and databases for case management.
- Coordinated scheduling of hearings and appointments for court officials.
- Responded to inquiries from the public regarding court procedures and documentation.
- Collaborated with legal staff to streamline administrative processes and improve workflow.
- Managed incoming correspondence, prioritizing urgent matters for timely responses.
- Supported training of new clerks on office procedures and software systems used in operations.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Administrative Assistant
RHDD
06.2018 - 03.2021
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Assisted in developing training materials for new staff, fostering a supportive onboarding experience.
- Managed correspondence and communication channels, ensuring timely responses and information dissemination.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZCertificate - Paralegal And Business Management
Tri-County Adult Education
Nelsonville, OH05.1998
High School Diploma -
Athens High School
The Plains, OH06.1996
Skills
- Telephone assistance
- Microsoft office
- Documentation
- Clerical support
- Confidentiality
- Customer relations and communications
- Professional networking
- Administrative support
- Office equipment operation
- Correspondence writing
- Multi-line phone proficiency
Timeline
Legal Secretary
Athens County Child Support Enforcement Rens Services
09.2023 - Current
Deputy Clerk
Athens County Clerk of Courts
03.2021 - 09.2023
Administrative Assistant
RHDD
06.2018 - 03.2021
Associate of Science - Criminal Justice
University of Phoenix
Certificate - Paralegal And Business Management
Tri-County Adult Education
High School Diploma -
Athens High School