Tiffnay Hartford
Wheat Ridge,CO
Summary
Dynamic DMV Title Clerk with proven expertise in title processing and customer service at Park County. Recognized for enhancing office productivity and resolving complex title issues with exceptional communication skills. Adept at managing financial transactions and maintaining accuracy in documentation, ensuring customer satisfaction and loyalty through effective problem-solving. Also worked as Election Clerk and was trustworthy and honest.
Overview
5
5
years of professional experience
Work History
DMV Title Clerk
Park County
11.2008 - 02.2011
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
- Supported office initiatives by participating in state-mandated training sessions as Election officer, keeping abreast of industry developments, best practices and counting ballots.
Customer Service Representative
MLH Services
01.2006 - 11.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - CNA, Health Science
05-2004
- Relevant Coursework: CNA & Emergency Cervices
- Research Project: School Newspaper, Review section
Skills
- Title processing
- Vehicle registration
- Filing systems
- Customer service
- Multitasking Abilities
- Excellent communication
- Money handling
- Self motivation
- Document verification
- Deadline management
- Record keeping
- Notary public
Timeline
DMV Title Clerk - Park County
11.2008 - 02.2011
Customer Service Representative - MLH Services
01.2006 - 11.2007
Southwest Technology Center - Associate of Science, CNA, Health Science
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