Tiffney Lawlor
Jacksonville,IL
Summary
My passion has always been helping people. I love working with people and helping them with their daily needs. I love providing a positive working environment. I have worked in housekeeping, as a CNA, a Caregiver, in Client Care and HR. I have lots of experience.
Overview
17
17
years of professional experience
Work History
HR Specialist
Home Instead
Jacksonville, Illinois
04.2018 - Current
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Hired employees and processed hiring-related paperwork.
- I am in charge of going through applications, scheduling phone/in person interviews. Scheduling for training. Sending onboarding paperwork to be completed for training. Completing drug tests upon conditional job offers.
Client Care Coordinator
Home Instead
Jacksonville, Illinois
04.2018 - Current
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- I took service inquires and set people up with care consultations. I went out and conducted care consultations to talk about our services. Conducted a home safety assessment. Signed clients up for services. Coordinated care in the home to ensure things were running smoothly and clients received appropriate care. Conducted QA visits. Kept in contact with the family and caregiver team with updates.
Caregiver
Home Instead
Jacksonville
04.2018 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- I did 1-1 care for clients in there homes. Personal care, light housekeeping, laundry, meals, medication reminders, transportation etc.
CNA
Cedarhurst Assisted Living And Memory Care
Jacksonville
10.2016 - 03.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- I worked in the Memory Care area. Assisted residents with their daily activities. Assisted with activities, meals etc.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
CNA
Knollwood Retirement Village
Jacksonville
10.2007 - 09.2016
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Did medication reminders
- Observed and reported unusual symptoms and changes to charge nurse.
Education
Some College (No Degree) - CNA
Lincoln Land Community College
Jacksonville Skills
- Onboarding and orientation
- Pre-employment screening
- Employee retention
- Exit interviews
- Paperwork verification
- Recruiting
Timeline
HR Specialist
Home Instead
04.2018 - Current
Client Care Coordinator
Home Instead
04.2018 - Current
Caregiver
Home Instead
04.2018 - Current
CNA
Cedarhurst Assisted Living And Memory Care
10.2016 - 03.2018
CNA
Knollwood Retirement Village
10.2007 - 09.2016
Some College (No Degree) - CNA
Lincoln Land Community College