Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tiffney Zahn
I'm very detailed, organized and learn very quickly
Shepherd,TX
Work Preference
Summary
Customer-focused professional specializing in customer relationship management and workflow optimization. Experienced in enhancing operational efficiency within the specialty coffee and customer service sectors. Skilled in espresso preparation, latte art, and inventory management. Known for effective communication and adaptability, consistently delivering high-quality service in fast-paced environments while maintaining a positive customer experience.
Overview
24
24
years of professional experience
Work History
Barista,server,manager
Texas grill and cafe
Shepherd, Texas
10.2023 - Current
- Prepared and served high-quality coffee and beverages to customers.
- Maintained cleanliness of workstations and dining areas during shifts.
- Operated espresso machines and brewing equipment with efficiency and safety.
- Monitored inventory levels and communicated supply needs to management regularly.
- Guided customers in menu selections and addressed product inquiries to enhance their dining experience.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Studied and memorized detailed recipes for specialty coffee beverages to ensure consistency in preparation. for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Recorded sales transactions accurately using point-of-sale systems to maintain financial integrity. of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to uphold high standards of hospitality and food quality.
Claims Assistant
Walmart
New Caney, Texas
03.2016 - 06.2019
- Processed claims accurately, ensuring timely resolution for customers using Walmart's internal management system.
- Communicated claim status updates to customers and external partners, enhancing transparency and trust throughout the claims process.
- Reviewed documentation for compliance with company policies and procedures, safeguarding company integrity and minimizing potential issues.
- Collaborated with various departments to resolve complex claims issues efficiently.
- Maintained organized records of all claims files and correspondence digitally.
Server/Assistant Manager
trinity café
Trinity, Texas
02.2003 - 08.2016
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on cafe procedures and customer service standards.
- Managed inventory levels and coordinated supply orders for the café.
- Resolved customer complaints to maintain a positive dining experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Implemented safety protocols to ensure compliance with health regulations.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Worked closely with vendors in order to negotiate prices for goods purchased by the restaurant.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Scheduled maintenance activities for equipment and facilities in order to maintain cleanliness standards.
- Analyzed operating costs related to labor, food waste and other expenses.
- Managed tables throughout dining room to execute service at highest level.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Some College (No Degree) - business management
Strayer University
Some College (No Degree) - business
South University
Some College (No Degree) -
Pharmacy Tech
Skills
- Espresso preparation
- Beverage crafting
- Point-of-sale operations
- POS systems
- Cash register operation
- Inventory management
- Ordering procedures
- Quality control
- Menu knowledge
- Exceptional customer service
- Customer relationship management
- Effective communication
- Verbal and written communication
- Problem-solving
- Attention to detail
- Multitasking and organization
- Workflow management
- Retail management
- Staff supervision
- New hire training
- Team leadership
- Performance improvement
- Cash handling
- Conflict mediation
- Friendly and outgoing
- Calm demeanor
- Positive and professional
- Adaptive and creative
- Cleanliness
- Excellent memory
Timeline
Barista,server,manager
Texas grill and cafe
10.2023 - Current
Claims Assistant
Walmart
03.2016 - 06.2019
Server/Assistant Manager
trinity café
02.2003 - 08.2016
Some College (No Degree) - business management
Strayer University
Some College (No Degree) - business
South University
Some College (No Degree) -
Pharmacy Tech