Tiffoni Daniels
Consumer Excellence Supervisor
Atlanta,GA
Summary
Dedicated and versatile assistant with extensive experience in luxury customer service, hospitality management, and event coordination. Seeking an assistant position where I can utilize my organizational skills, attention to detail, and commitment to excellence to support and enhance daily operations. Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Server
Yebo Beach Haus
Buckhead, GA
03.2021 - Current
- Provided exceptional dining service with high attention to detail
- Anticipated guest needs and provided tailored recommendations
- Maintained comprehensive menu knowledge and adhered to safety standards.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant General Manager and Event Coordinator
The Cape Restaurant and Beach Bar Avalon
Alpharetta, GA
10.2021 - 12.2021
- Facilitated the transition from bar to fine dining restaurant
- Maintained open communication with ownership and executive team
- Oversaw recruitment, training, and performance of staff
- Ensured flawless service and safety for guests and staff
- Assisted in various restaurant roles including bartending, food running, and serving.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Assistant General Manager and Event Coordinator
Biltong Bar Avalon
Alpharetta, GA
06.2021 - 10.2021
- Ensured guest satisfaction and upheld service standards
- Managed inventory and bar equipment
- Collaborated with the General Manager to achieve restaurant goals
- Generated and followed up on event contracts, ensuring seamless event execution.
Manager
Yebo Beach Haus
Buckhead, GA
04.2021 - 06.2021
- Oversaw daily food and beverage operations
- Resolved guest concerns to ensure satisfaction
- Performed various operational duties as needed.
Concierge
Club Lounge, Ritz Carlton Hotels
Atlanta, Sarasota
01.2017 - 03.2021
- Delivered high levels of guest care and comfort
- Managed food, beverage, and stewarding operations in the lounge
- Developed and maintained positive relationships with guests and team members
- Assisted with staffing and training at The Ritz-Carlton, Sarasota.
Spa Concierge, The Ritz, Carlton
Miami, FL
03.2015 - 01.2017
- Trained new hires as a certified Ritz-Carlton learning coach
- Scheduled spa services for individuals and groups using SpaSoft software
- Managed service provider schedules and resolved scheduling issues
- Provided warm welcomes and addressed guest needs with genuine appreciation.
Education
Bachelor of Business Administration - Hospitality Management
Florida Atlantic University
Skills
- Exceptional organizational and multitasking abilities
- Strong communication and interpersonal skills
- Expertise in event coordination and management
- Proficient in hospitality software (SpaSoft, reservation systems, TOAST)
- Ability to adapt and perform under pressure
- High attention to detail and commitment to excellence
- Possesses a proven track record in luxury customer service and hospitality management
- Sales Expertise
- Dining Customer Service
Timeline
Assistant General Manager and Event Coordinator
The Cape Restaurant and Beach Bar Avalon
10.2021 - 12.2021
Assistant General Manager and Event Coordinator
Biltong Bar Avalon
06.2021 - 10.2021
Manager
Yebo Beach Haus
04.2021 - 06.2021
Server
Yebo Beach Haus
03.2021 - Current
Concierge
Club Lounge, Ritz Carlton Hotels
01.2017 - 03.2021
Spa Concierge, The Ritz, Carlton
03.2015 - 01.2017
Bachelor of Business Administration - Hospitality Management
Florida Atlantic University
Similar Profiles
Jacob HicksonJacob Hickson
Kitchen Staff Member at Beach HausKitchen Staff Member at Beach Haus
Ayden WilliamsAyden Williams
Host at Jax Beach Brunch HausHost at Jax Beach Brunch Haus
Charlotte MyersCharlotte Myers
Sales Representative at Yebo GroupSales Representative at Yebo Group
Nicole WrightNicole Wright
LPN at Wellstar RheumatologyLPN at Wellstar Rheumatology
Kayla SearsonKayla Searson
Patient Access Specialist II (Temp) at Ellsworth Healthcare Staffing AgencyPatient Access Specialist II (Temp) at Ellsworth Healthcare Staffing Agency