TIFINY MCDOWELL
Charter Communications (Spectrum)
Charlotte,NC
8
years of professional experience
Accomplished customer service professional with more than a decade of experience delivering exceptional client support, resolving complex customer concerns, and driving customer loyalty. Recognized for strong communication, leadership potential, operational excellence, and the ability to thrive in fast-paced environments while exceeding performance expectations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative II
4 Years- Serve as a trusted customer advocate handling complex billing, service, and account inquiries. Consistently deliver high-quality customer experiences while meeting productivity, quality, and customer satisfaction objectives. Utilize multiple systems to research, resolve, and educate customers regarding products and services.
Customer Service Representative
3 Years 6 Months- Provided exceptional support to healthcare clients and customers while managing prescription-related inquiries, account requests, and service escalations. Maintained strong compliance standards and customer satisfaction.
Education
Medical Office Assistant
Skills
Customer Experience
Relationship Management
Conflict Resolution
Account Management
CRM Systems
Call Center Operations
Team Collaboration
Process Improvement
Billing & Collections
Technical Support
Customer Retention
Problem Solving
Personal Information
Title: Customer Service & Client Relations Professional
Accomplishments
- Processed and managed 80+ customer interactions daily while maintaining service excellence.
Timeline
Customer Service Representative II
Charter Communications (Spectrum)
10.2022 - CurrentRead More
Customer Service Representative
ChemRx
01.2019 - 07.2022Read More
Thomas Nelson Community College
Medical Office Assistant
Read More