Tigist Welde
Rockville,MD
Summary
Hardworking college students with a motivated attitude and a variety of skills looking for a job position to take on new challenges. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Representative
Starbucks, Barista
07.2019 - Current
- Prepared and served hot or cold beverages including teas and espresso-based drinks by using espresso machine, French press, drip coffee as well as cold brew coffee preparation methods
- Assist customers in choosing right beans and roasts for their taste
- Resolve customer problems and complaints by clarifying issue, explaining best solution, and following up with cases.
Customer Service Representative
03.2017 - Current
- Take customer orders and process payment
- Manages online orders
- Prepare customer food
- Provide fast and courteous customer service
- Keep food service areas clean
Center Customer Service Representative
Bethel Stationary Shopping
09.2014 - 12.2015
- Assisted customers with queries, complaints, and product issues via telephones
- Processed returns, refunds, and replacement as necessary to help customers’ issues.
Education
Some College (No Degree) - Nursing
Montgomery College
Rockville, MDCertificate - Introduction To Front-End Development
Coursera
Virtual08.2022
Training Certificate - Phlebotomy
Alison
Online02.2023
Skills
- Great at multitasking and time management
- Basic knowledge of HTML
- Great communication, Organizational skills, and teamwork
- Computer skills (Microsoft Office, Spreadsheets, Collaboration tools)
- Skills:
- Provided best customer service, can work on PC or Mac computers (Microsoft Office, Spreadsheets, Collaboration tools), Can use and work on Apps, Great with math, Bilingual, Reliable, Great working with team, Great people's skills, Creative, Quick learner, Flexible, Great listener, Great communication skill and Punctual
- Food server/ cashier
- Staff Training
- Quality Standards
Certification
- Certified [phlebotomy]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Representative
Starbucks, Barista
07.2019 - Current
Customer Service Representative
03.2017 - Current
Center Customer Service Representative
Bethel Stationary Shopping
09.2014 - 12.2015
Some College (No Degree) - Nursing
Montgomery College
Certificate - Introduction To Front-End Development
Coursera
Training Certificate - Phlebotomy
Alison