Tigisti Hagos
Brockton,MA
Summary
Driven Solution Center Branch Manager with thirteen years of experience in administrative, operations and sales management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. A strong background in all aspects of financial management. Successful at managing multiple assignments while maximizing client satisfaction. An exceptional client service record and extraordinary depth of business banking and lending knowledge.
Overview
13
13
years of professional experience
Work History
Solution Center Manager
PNC Bank
Boston, MA
08.2021 - Current
- Managed process of opening De-novo Solution Center in Retail National Expansion market.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Direct daily operations and delegate activities to perform operational soundness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Create new consumer and business opportunities, deepen existing customer relationships, and guide team performance.
- Lead and coordinate daily activities of team members engage in customer and/or prospect management activities.
- On-board team members, coach and develop prospecting strategies.
- Motivate and develop team to achieve performance goals by monitoring activities and behaviors.
- Identified and capitalized on community business opportunities with effective networking.
- Assessed employee performance and developed improvement plans.
Branch Manager
People’s United Bank
Boston
03.2018 - 08.2021
- Earned multiple sales awards for being top performing branch.
- Consistently increased year over year production, increased consumer household, increased deposit growth, consumer and business lending.
- Building relationships with internal and external partners to increase sales.
- Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with bank's objectives.
- Monitoring and directing performance by analyzing branch performance scorecard.
- Execute consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.
- Adhere to high ethical standards, and comply with all regulations/applicable laws.
- Generated sales lead through community outreach activities and developing business partners while building internal relationships.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assistant Branch Manager
Citizens Bank
Boston
08.2016 - 03.2018
- Managed branch size of over $150M in deposits and team of eight full and part-time employees.
- Responsible for performing individual assigned sales activities and for fulfilling all assigned sales production goals and contributing to branch strategic initiative and profitability.
- Successfully passed all audits during tenure as ABM and received highest divisional score recognitions.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act Privacy Act and Community Reinvestment Act.
- Created reports on deteriorating trends and fiscal year end losses.
- Provide administrative and clerical assistance to Branch Manager in effort to meet or even exceed branch goals.
- Supported Branch Manager in sales leadership, profit and loss management, customer service scores and developed annual budget to operate successfully assigned branches.
- Performed annual reviews, set objectives for following year performance.
Senior Preferred Personal Banker
First Republic Bank
Boston
08.2012 - 08.2016
- Managed process of opening De-novo Solution Center in Retail National Expansion market.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Direct daily operations and delegate activities to perform operational soundness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Create new consumer and business opportunities, deepen existing customer relationships, and guide team performance.
- Lead and coordinate daily activities of team members engage in customer and/or prospect management activities.
- Motivate and develop team to achieve performance goals by monitoring activities and behaviors.
- Identified and capitalized on community business opportunities with effective networking.
- Assessed employee performance and developed improvement plans.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Organized workshops and seminars within the community on financial wellness topics.
Education
Project Management Certificate - Project Management
Spelman College
Atlanta, GA06.2023
Bachelor of Arts - Business Management
UMASS Boston
Boston MA05.2015
Skills
- Strong organizational skills
- Multi-task management
- Team management
- Energetic work attitude
- Strong client relations
- Expertise in lending products
- Business Development
- Community Engagement
Timeline
Solution Center Manager
PNC Bank
08.2021 - Current
Branch Manager
People’s United Bank
03.2018 - 08.2021
Assistant Branch Manager
Citizens Bank
08.2016 - 03.2018
Senior Preferred Personal Banker
First Republic Bank
08.2012 - 08.2016
Project Management Certificate - Project Management
Spelman College
Bachelor of Arts - Business Management
UMASS Boston