Tigran Gnuni
North Billerica,MA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at T Mobile Retail. Excelled in inventory and retail operations, boosting a CSI score to 9.5. Skilled in customer service and multi-tasking, adept at coaching and mentoring teams to exceed goals. Fluent in three languages, ensuring diverse customer engagement.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
T Mobile Retail
02.2024 - 10.2024
- Managed inventory control processes to restore back stock, store operations, control costs, and maintain sales floor levels to meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a good CSI score
Manager
Move and Care
07.2021 - 01.2024
- This position was very significant to my career as I was able to develop Management skills by assigning crews to work and maintaining updated with their progress thought the day.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a 9.5 CSI rating and 5 stars on google maps.
Moving Crew Leader
Gladiators Moving
02.2021 - 07.2021
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Monitored team members to verify work quality and address concerns.
Assistant Manager
Jana Grill and Bakery
01.2020 - 11.2020
- In this stage of my career I was assigned as an assistant manager and was able to learn inventory skills, scheduling, csi rates and many more useful management skills.
- Developed strong working relationships with staff, fostering a positive work environment.
Restaurant Waiter
Jana Grill and Bakery
04.2019 - 01.2020
- I was able to greet local guests, describe the unique dishes my culture offers and create a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
High School Diploma -
Belmont High School
Belmont, MA05-2021
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Tri-lingual
- Coaching and Mentoring
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
T Mobile Retail
02.2024 - 10.2024
Manager
Move and Care
07.2021 - 01.2024
Moving Crew Leader
Gladiators Moving
02.2021 - 07.2021
Assistant Manager
Jana Grill and Bakery
01.2020 - 11.2020
Restaurant Waiter
Jana Grill and Bakery
04.2019 - 01.2020
High School Diploma -
Belmont High School
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