Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tihera Hines

Philadelphia,PA

Summary

I am a motivated Social Worker with a specific interest in advocacy, implementing appropriate interventions, and building trusting relationships with my clients in a clinical setting. I am obligated to uphold myself to a high moral standard with a comprehensive knowledge of social issues and systems affecting marginalized communities. With that being said, excellent interpersonal communication, organizational, and case management skills are something that I pride myself in being great at, because I know the effect these skills will have on my career in the Social Work field, and I plan on using all of those skills to better my community for the good.

Overview

6
6
years of professional experience

Work History

Outcome Specialist

APM
11.2021 - Current
  • Assisting the CUA case manager to focus on permanency opportunities.
  • Utilize Strengthening families framework in the performance of duties.
  • Complete all paperwork and other documentation timely and in accordance with DHS CUA practice guidelines.
  • Assisting the CUA case manager in preparing the children, youth, and families for reunification or other permanency.
  • Supervise visitation between parents and children.
  • Engage in community outreach and program development to support patient and caregiver needs.

Health Assistant

Accolade Inc
10.2018 - 11.2021
  • I played a key role in finding solutions for escalated scenarios and resolving open issues.
  • I took on many of my colleagues’ tasks, voicemails, and clients, who are unable to assist.
  • I previously took 100+ inbound calls a day, as well as made outbound calls.
  • I messaged clients via our app, to assist with finding providers, facilities, and coverage information for their health plan.

Call Center Customer Service Representative

BNY Mellon, Aerotek
02.2018 - 10.2018
  • Provided exceptional, solution-oriented customer service through 25-40 inbound calls as well as numerous outbound calls daily.
  • Played a key role in finding solutions for escalated scenarios and resolving open issues.
  • Assisted customers with account information.
  • Engaged with shareholder investors and retained asset account users.

Education

Master of Arts - Social Work

La Salle University
Philadelphia, PA
05.2026

Bachelor’s - Criminal Justice

Bloomsburg University of Pennsylvania
Bloomsburg, PA
12.2017

Skills

  • As a people-oriented and motivated self-starter, I can function very well independently or as part of a team
  • Effective communication with complex information, while being able to manage multiple projects concurrently, is another key skill of mine
  • I can use Microsoft Word, Excel, and PowerPoint Throughout my previous work experience, I have developed good Public Speaking, Policy Analysis, Research, Team Building, and Interpersonal Communication skills that have been very beneficial
  • Clients
  • Database
  • Outlook
  • Team Building
  • Policy Analysis
  • Research
  • Statistics
  • Assignment management
  • Public outreach

Timeline

Outcome Specialist

APM
11.2021 - Current

Health Assistant

Accolade Inc
10.2018 - 11.2021

Call Center Customer Service Representative

BNY Mellon, Aerotek
02.2018 - 10.2018

Master of Arts - Social Work

La Salle University

Bachelor’s - Criminal Justice

Bloomsburg University of Pennsylvania
Tihera Hines