Tihiara McGhee
Durham,NC
Summary
Personable and dedicated professional with extensive experience within multiple industries. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients, peers and personnel to include all levels within an organization. Motivated to maintain consumer satisfaction and contribute to organizational success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating a positive work experience for all and growing businesses.
Overview
10
10
years of professional experience
Work History
Welcome Desk /Inbound Call Center Representative
Durham Tech Community College
Durham , NC
07.2023 - Current
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Reported suspicious individuals to supervisor.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided visitors excellent customer service at all times while interacting with both internal and external customers.
Sales Associate
Macys Department Store
Durham, NC
01.2022 - 06.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built relationships with customers to encourage repeat business.
Manufacturing Production Supervisor
Cree Inc.
Durham, NC
09.2016 - 01.2022
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Recommended opportunities for growth and advancement to motivate employees.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Develop operations process improvement through cost reduction (saving over 6K during multiple fiscal years) and tactical planning.
- Support issue resolution including root cause investigation and corrective action tracking.
- Evaluated performance of employees on a regular basis to identify areas for improvement.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Resolved employee issues or grievances related to safety, productivity, or morale issues.
Semiconductor Operator
Cree inc.
Durham, NC
12.2013 - 09.2016
- Communicated with team members and support teams to ensure continuous production of product at high quality levels and consistently met or exceeded established company goals.
- Rotated among various workstations, performing work necessary to meet production needs.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Successfully reduced costs and improved production speeds while accountable for safety, quality, efficiency, productivity, and consumer satisfaction.
Education
BBA - Business Administration And Management
NC State University
Raleigh, NC08-2027
Associate of Arts - Business Administration And Management
Durham Technical Community College
Durham, NC08-2025
Skills
- Maintaining confidentiality
- Call Center Operations
- Data Entry
- Complaint resolution
- Team Development
- Verbal and written communication
- Building rapport with all levels of hierarchy within an organization
- Interpersonal Skills
- Superior Customer Service
- Process Improvement
- Microsoft products (Excel, Word, Powerpoint)
- AI Powered Engagement Platforms (Element451)
Affiliations
July 2023- Current
I am currently a volunteer with a non-profit organization called StepUp Durham. As a co-partner, I act as a mentor and a helpful bridge in guiding participants through their individual process. Services of the organization include free employment readiness training, personalized job coaching, employer referrals, and supportive services to job seekers, including those with challenges to employment such as a criminal background or gaps in work history.
References
(Available upon request)
Accomplishments
- Deans List (Spring Semester 2022)
Timeline
Welcome Desk /Inbound Call Center Representative
Durham Tech Community College
07.2023 - Current
Sales Associate
Macys Department Store
01.2022 - 06.2023
Manufacturing Production Supervisor
Cree Inc.
09.2016 - 01.2022
Semiconductor Operator
Cree inc.
12.2013 - 09.2016
BBA - Business Administration And Management
NC State University
Associate of Arts - Business Administration And Management
Durham Technical Community College
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