Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tihiese Ranson-Levy

Harrisburg,PA

Summary

Accomplished Direct Support Professional with a proven track record at Bold Inc, enhancing client well-being through exceptional care delivery and ADL support. Expert in fostering community integration and promoting team collaboration. Demonstrated ability to improve service quality, evidenced by increased client satisfaction. Skilled in client documentation and interpersonal communication, ensuring comprehensive support and positive outcomes.

Overview

12
12
years of professional experience

Work History

Direct Support Professional

Bold Inc
Harrisburg, PA
03.2021 - Current
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted individuals in development of social skills to become integrated in community.
  • Monitored health and well-being of clients and reported significant health changes.

Residential Counselor

InVision Human Services
Reading, PA
09.2012 - 09.2021
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.

Customer Service Representative

Delta Dental
Mechanicsburg, PA
02.2017 - 01.2020
  • Provided accurate information about products and services to customers.
  • Promoted available products and services to customers during service, account management and order calls.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate of Science - Paralegal Studies

Keystone Technical Institute
Harrisburg, PA
05-2017

Skills

  • Client documentation
  • ADL support
  • Transportation
  • Team collaboration
  • Care delivery
  • Report generation

Timeline

Direct Support Professional

Bold Inc
03.2021 - Current

Customer Service Representative

Delta Dental
02.2017 - 01.2020

Residential Counselor

InVision Human Services
09.2012 - 09.2021

Associate of Science - Paralegal Studies

Keystone Technical Institute

Similar Profiles

CREATE PROFILE
Tihiese Ranson-Levy