Tijana Olsen
Fort Lauderdale,FL
Summary
Strategic and results-driven professional with a strong track record in sales, leadership, and business operations. Adept at solving complex problems, leading high-performing teams, and achieving business goals in fast-paced, high-pressure environments. Known for a tireless work ethic, data-driven decision-making, and fostering collaborative, productive work cultures. Proven success in increasing revenue, reducing costs, and building strong relationships with clients and employees alike.
Overview
11
11
years of professional experience
Work History
General Manager
Empire Today
Deerfield Beach, FL
01.2022 - Current
- Directed all aspects of a $27M+ annual revenue market, including strategy, operations, and performance across five departments.
- Oversaw hiring, scheduling, and employee relations for 25 staff members and over 80 subcontractors across Sales, Installations, Accounting, Customer Service, and Warehouse operations.
- Improved departmental performance through metric-based leadership and continuous process enhancements.
- Created and executed weekly sales strategies focusing on lead closing, sit rates, margin per lead, and financing goals.
- Achieved key metrics including Net Promoter Score, closing %, installed revenue, market profit, and cycle count.
- Led initiatives that grew annual revenue and profit while enhancing customer retention and acquisition.
- Hired, trained, and developed employees into leadership roles, contributing to long-term organizational growth.
Sales Manager
Empire Today
Avon, MA
01.2019 - 01.2022
- Exceeded revenue plans through strategic sales leadership, staffing optimization, and performance coaching.
- Mentored sales representatives to improve closing rates, customer service, and productivity.
- Monitored real-time sales metrics and implemented initiatives to boost lead conversion and margin performance.
- Collaborated with leadership teams to forecast sales, set monthly goals, and drive execution across departments.
- Managed weekly plans to optimize KPIs such as sit rates, service plan sell %, cancellations, and direct margins.
Operations Manager
BTU Logistics
Belgrade, Serbia
01.2015 - 01.2019
- Led end-to-end logistics operations, including budgeting, staffing, procurement, and strategic planning.
- Supervised a team of 30+ across multiple departments, enhancing collaboration and performance tracking.
- Established and enforced quality assurance and compliance standards, maintaining regulatory alignment.
- Used KPIs and data analytics to identify bottlenecks, reduce costs, and increase efficiency.
- Played a key role in aligning operational strategies with company goals, resulting in expanded service capacity and growth.
Education
Master’s Degree - Management and Business
Union Nikola Tesla University
Belgrade, Serbia01.2018
Bachelor of Laws (LLB) - Legal Science
Union Nikola Tesla University
Belgrade, Serbia01.2017
Skills
- Sales Leadership & Strategy
- P&L & Budget Management
- Cost Reduction & Process Optimization
- Financial Statement Analysis
- Team Building & Employee Development
- Quality Assurance & Compliance
- KPI Tracking & Performance Metrics
- Strategic Planning & Goal Setting
- Communication & Conflict Resolution
- Interdepartmental Collaboration
- High-Pressure Problem Solving
- Customer Relationship Management
Languages
English
Native/ Bilingual
Serbian
Native/ Bilingual
French
Limited
Spanish
Limited
Timeline
General Manager
Empire Today
01.2022 - Current
Sales Manager
Empire Today
01.2019 - 01.2022
Operations Manager
BTU Logistics
01.2015 - 01.2019
Master’s Degree - Management and Business
Union Nikola Tesla University
Bachelor of Laws (LLB) - Legal Science
Union Nikola Tesla University