Tijarah Boswell
North Babylon,NY
Summary
Dedicated and customer-focused retail professional with experience in leadership, merchandising, and operational management. Adept at driving sales, training teams, and enhancing customer satisfaction. Seeking an opportunity to leverage my skills in a dynamic retail or supervisory role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
GUESS Factory
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
Front End Supervisor
Ocean State Job Lot
05.2021 - 02.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- In charge of handling daily shipment and upkeep of the assigned makeup aisle based on knowledge of the topic to ensure customer comfortability
- Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
- Assisting shoppers with customer service at the front desk and through phone calls
- Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures
Education
Psychology
Suffolk County Community College
Brentwood, NYSkills
- Leadership & Team Supervision
- Customer Service Excellence
- Retail Sales & Merchandising
- Training & Staff Development
- Cash Handling & POS Systems
- Problem-Solving & Conflict Resolution
- Inventory Management
- Scheduling & Operations Coordination
Languages
Spanish
Limited Working
Timeline
Assistant Manager
GUESS Factory
04.2022 - Current
Front End Supervisor
Ocean State Job Lot
05.2021 - 02.2022
Psychology
Suffolk County Community College
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