Tijoya Maddox
Louisville,KY
Summary
Dynamic professional with a proven track record at XM RADIO, excelling in customer satisfaction and efficient problem-solving. Skilled in multi-line phone proficiency and fostering positive client relations, I consistently achieved call center performance metrics. Expert in front office operations, I bring a blend of hard and soft skills to drive success and exceed goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator Assistant
Health Department
02.2014 - 12.2015
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
Customer Care Representative
School of Visual Arts
02.2011 - 11.2012
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively securing donation in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Delivered consistent donation activity to achieve monthly and quarterly goals and objectives.
Listening Care Representative
XM RADIO
04.2007 - 11.2010
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
Education
Associates - Psychology
South University
Savannah Georgia Skills
- Front office operations
- Payment reconciliation
- Scheduling appointments
- Meeting planning
- Customer and client relations
- Microsoft Word
- Multi-line phone proficiency
- Credit and collections
Certification
Forklift
Timeline
Administrator Assistant
Health Department
02.2014 - 12.2015
Customer Care Representative
School of Visual Arts
02.2011 - 11.2012
Listening Care Representative
XM RADIO
04.2007 - 11.2010
Associates - Psychology
South University
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