Tijunna Hennings
Milwaukee
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Clerical Assistant-Patrol Division
Milwaukee County Sheriff Office
07.2022 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Composed sensitive, confidential reports and documentation.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Edited and proofread documents for accuracy and completeness.
- Coordinated shared Outlook calendar and scheduled meetings and events.
- Supported human resources functions by processing new hire paperwork and maintaining employee files.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Respond to a high volume of public inquiries pertaining to Crash Reports, Citations, Complaints, Vehicle Tows, Etc.
Loan Officer
Dovenmuehle Mortgage Inc.
08.2020 - 06.2022
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Employer Support Coordinator
HSA Bank, Webster Bank
08.2019 - 07.2020
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 20 employees.
- Monitored front areas so that questions could be promptly addressed.
- Scheduled appointments and meetings for director and 5-member team.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Resolved problems, improved operations and provided exceptional service.
Indirect Loan Processor
Landmark Credit Union
08.2018 - 06.2019
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Utilized loan origination software to process and track loan applications.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
Mortgage Loan Processor
BMO Harris Bank NA
06.2016 - 08.2017
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Educated customers on loan services and regulations to confirm compliance.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Education
Bachelor of Science - Business Administration
Cardinal Stritch University
Milwaukee, WI06.2006
Skills
Document Control
Scheduling and calendar management
Billing and Invoicing
Meeting Support
Data Entry
Microsoft Office
Administrative Support
Timeline
Clerical Assistant-Patrol Division
Milwaukee County Sheriff Office
07.2022 - Current
Loan Officer
Dovenmuehle Mortgage Inc.
08.2020 - 06.2022
Employer Support Coordinator
HSA Bank, Webster Bank
08.2019 - 07.2020
Indirect Loan Processor
Landmark Credit Union
08.2018 - 06.2019
Mortgage Loan Processor
BMO Harris Bank NA
06.2016 - 08.2017
Bachelor of Science - Business Administration
Cardinal Stritch University
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