Tika Khanal
Medford,MA
Summary
Certified Salesforce Advanced Administrator with 6+ years of IT experience, including 4+ years specializing in Salesforce.com CRM . Proven track record in diverse Salesforce Administrator roles, demonstrating expertise in customizing with Custom Objects, Fields, Picklist, Workflows, Validation Rules, Approval Processes, and Role-based Page Layouts. Proficient in data migration from Salesforce using Import Wizard and Data Loader Utility. Skilled in designing and implementing security and sharing rules at various levels (object, field, and record-based) based on organizational hierarchy, creating custom Roles, Profiles, and permissions accordingly. Experienced in reporting and analytics, adept at generating customized Reports and Dashboards to provide valuable business insights. Versatile team player with exceptional analytical, organizational, and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Freelancer
09.2021 - Current
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives
- Implemented effective backup strategies to ensure data protection
- Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots for sales performance and lead generation statistics.
Data Entry Clerk
National Visa Center
02.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency
- Followed established procedures to enter and process data correctly
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Assisted in development of new data entry protocol, leading to improved data integrity.
Education
Bachelor Of Information Technology - Information Technology
Glocal University
India High school Diploma - Physical Sciences
Golden Gate International College
Nepal06.2009
Skills
- Java
- SQL
- Salesforce Configuration
- Systems administration
- Lightning Experience
- Data Management
- Report building
- Security management
- Email Template Design
- Agile Methodology
- Problem-solving abilities
- Analytical Thinking
Certification
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
Languages
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsTeam Building / Company RetreatsCompany CultureWork from home optionTimeline
Salesforce Administrator
Freelancer
09.2021 - Current
Data Entry Clerk
National Visa Center
02.2020 - 08.2021
Bachelor Of Information Technology - Information Technology
Glocal University
High school Diploma - Physical Sciences
Golden Gate International College
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