Tika Clark
Grand Rapids
Summary
Outgoing and friendly delivering customer service and administration excellence,including clerical support and public interaction. Calendar management,scheduling.
Overview
6
6
years of professional experience
Work History
Medical Records Clerk
Careline Physician Services
03.2022 - Current
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Call Center Representative
ASR Health Benefits/Robert Half
11.2021 - 02.2022
- Answered high volume calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Met customer call guidelines for service levels, handle time and productivity.
- Streamlined call flow processes for more efficient response times and increased productivity.
Receptionist
The Salvation Army
08.2020 - 06.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
Mailroom Coordinator
The Salvation Army
07.2018 - 03.2020
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
Education
Some College (No Degree) - Basic Course
Macomb Community College
Warren, MIHigh School Diploma -
Ottawa Hills High School
Grand Rapids, MI06.2000
Skills
- Responsible
- Excellent work ethic
- Team-Oriented and Cooperative
- Professional Telephone Voice
Training
Medical Assistant Training- Vitals, CPR /AED,Medical Terminology, Bloodborne Pathogens.
Timeline
Medical Records Clerk
Careline Physician Services
03.2022 - Current
Call Center Representative
ASR Health Benefits/Robert Half
11.2021 - 02.2022
Receptionist
The Salvation Army
08.2020 - 06.2021
Mailroom Coordinator
The Salvation Army
07.2018 - 03.2020
Some College (No Degree) - Basic Course
Macomb Community College
High School Diploma -
Ottawa Hills High School
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