Tikaya Sherod

• Manage cash transactions accurately and efficiently, including receiving payments, issuing receipts, and providing correct change
• Provide exceptional customer service by greeting customers, addressing inquiries, and resolving any issues or complaints in a prompt and courteous manner
• Demonstrate a comprehensive understanding of products or services offered, including prices, promotions, and any relevant policies or procedures.

- Provide administrative support to management and staff.

- Answer and direct phone calls, emails, and correspondence.

- Schedule and organize meetings, appointments, and driver dispatches.

- Maintain and update company records, including driver logs, vehicle maintenance reports, and delivery schedules.

- Prepare, process, and file shipping and freight documents, including bills of lading and invoices.

- Assist in managing payroll, timesheets, and expense reports.

- Communicate with clients, vendors, and drivers to ensure smooth operations.

- Track and monitor shipment statuses, providing updates as needed.

- Order and manage office supplies and equipment.

- Handle data entry and update databases with company information and reports.

- Assist in handling customer inquiries, complaints, and requests for information.

- Coordinate driver schedules and manage dispatch logistics as needed.

- Ensure compliance with company policies, safety standards, and regulations.

- Provide support for accounts receivable/payable functions.

• Demonstrate a thorough understanding of the products or services offered, including features, benefits, pricing, and promotions, to effectively communicate with customers and drive sales
• Address customer inquiries, concerns, and complaints in a timely and courteous manner, resolving issues to the satisfaction of the customer while upholding company policies and procedures
• Adhere to company policies, procedures, and industry regulations, including those related to safety, security, and confidentiality, to protect the interests of the company and ensure a safe shopping environment for customers and staff.

• Assist with receiving, stocking, and organizing merchandise shipments, ensuring accurate inventory levels and proper storage to maximize sales opportunities and minimize out-of-stock situations
• Monitor merchandise levels on the sales floor, replenishing stock as needed to maintain a full and attractive display while also conducting regular stock checks to identify and address any inventory shortages
• Provide courteous and knowledgeable assistance to customers, answering questions, offering product recommendations, and helping them locate items within the store to facilitate a positive shopping experience and promote customer satisfaction.