Tikela Gage
Austin,TX
Summary
Ambitious and result-driven Reentry Specialist offering over 10 years of comprehensive experience in coordinating vocational services and career planning. Highly skilled in developing and implementing outreach strategies and networking techniques to improve organizational efficiency. Proactive and resourceful with solid connections to support employee development and retention.
Overview
10
10
years of professional experience
Work History
Human Service Specialist
Texas Department Of Criminal Justice - TCOOMMI
02.2023 - Current
- Provide case management services to justice-involved individuals with medical and mental impairments
- Perform comprehensive client assessments to determine medical, financial, and housing barriers.
- Identify care needs of clients and coordinate placement based on physician recommendation and funding.
- Advocate for clients with other service providers or agencies, and within the community.
- Document daily case notes and coordinated follow-up on approximately 120 clients
Reentry Case Manager
Texas Department Of Criminal Justice - Reentry
07.2018 - 02.2023
- Developed and implemented comprehensive case management plans to address client needs, goals, and reduce barriers to gaining employment and access to basic needs resources.
- Conducted outreach activities to engage and hosted community events to promote services and network with the community.
- Partnered with local organizations and conducted job fairs and workshops to expand access to employment and community resources.
- Participated in the development and restructuring of reintegration programs and initiatives.
- Mentored clients and vetted employers and services providers to increase opportunities for clients.
- Facilitate employment classes and job readiness workshops, hosting class sizes of approximately 50-60 clients.
Administrative Assistant
Texas Department Of Criminal Justice - CCU
11.2017 - 07.2018
- Prepared daily reports and logs detailing transportation of inmates to and from correctional facilities and county jails.
- Coordinated and monitor transportation schedule in accordance to inmate treatment needs, and program requirements.
- Answered inquires from families to document client's residence plan.
Customer Service Representative
Capital Metro
02.2017 - 11.2017
- Analyzed and coordinated transportation schedules for clients of vulnerable populations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and updated client records with information containing inquiries, requests, and concerns
Federal Reentry Case Manager
Austin Residential Reentry Center
04.2014 - 02.2017
- Interviewed pre-release and post-release clients to evaluated appropriate Reentry plan.
- Facilitated group and individualized intake process to educate post-release clients on required and available Reentry resources.
- Implemented strategic job search techniques based on clients' skills, interests, and abilities to provide long term success.
- Monitored program performance and outcomes for successful delivery of services.
- Accomplished optimizing strategies and improving program operations to maximize effectiveness.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Austin, United States10.2017
Reentry Employment Specialist - Criminal Justice
National Institute of Corrections
Austin, United States02.2012
Skills
- Reentry and integration services
- Individualized and client-based case management
- Risk/Needs Assessments
- Workforce development programs
- Job placement and referral service
- Vocational training and goal setting
- Effective written and verbal communication
- Record Management
- Client screening and retention strategies
- Outreach initiatives and networking
- Analytical and critical thinking skills
- Time management and task prioritization
- Team collaboration and partnership development
- Program monitoring and tracking
Timeline
Human Service Specialist
Texas Department Of Criminal Justice - TCOOMMI
02.2023 - Current
Reentry Case Manager
Texas Department Of Criminal Justice - Reentry
07.2018 - 02.2023
Administrative Assistant
Texas Department Of Criminal Justice - CCU
11.2017 - 07.2018
Customer Service Representative
Capital Metro
02.2017 - 11.2017
Federal Reentry Case Manager
Austin Residential Reentry Center
04.2014 - 02.2017
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Reentry Employment Specialist - Criminal Justice
National Institute of Corrections
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