Open To Work
Tikia Rozier
Summary
Dedicated Customer Service Representative skilled in communication and problem-solving. Enhances customer satisfaction and loyalty through attentive service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Assembly Line Production Worker
Hwashin
Dublin
11.2025 - Current
- Troubleshot mechanical problems in assembly process, supporting continuous operation.
- Collaborated with team members to meet daily production targets consistently.
- Reported equipment issues promptly, minimizing potential production delays.
- Tracked inventory levels and updated databases, ensuring accurate stock management.
Material Handler
Hyundai Mobis
Ellabell
02.2025 - 10.2025
- Tracked parcel movement with hand-held scanners and daily production sheets, ensuring accurate record-keeping.
- Assisted with physical inventories by counting parts accurately and quickly.
- Maintained inventory accuracy through regular cycle counts, contributing to overall operational efficiency.
- Collaborated with team members to facilitate timely material flow, supporting smooth operations.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
Field Debris Monitor
True North Emergency Management
Arlington
10.2024 - 02.2025
- Coordinated with contractors and subcontractors to ensure timely completion of debris removal tasks.
- Collaborated with team members to enhance coordination of debris management efforts.
- Prepared daily reports on progress of debris removal projects.
- Maintained accurate records of inspections and daily activities to support reporting.
Commercial Driver
BP Express
Port Wentworth
05.2023 - 10.2024
- Maintained accurate records of mileage, fuel usage, and delivery schedules to ensure compliance and operational efficiency.
- Communicated effectively with dispatchers regarding route changes and delays.
- Provided excellent customer service by responding promptly to inquiries about shipments or services offered.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Prepared detailed reports on trips, vehicles, and passengers to facilitate operational planning and decision-making.
Delivery Driver
PepsiCo
Dublin
10.2023 - 05.2024
- Maintained accurate records of goods delivered and collected payments as required.
- Maintained accurate records of deliveries and inventory.
- Communicated with dispatch to confirm delivery schedules and routes.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
Dublin High School
Dublin, GaSkills
- Data entry
- Call center operations
- Call center experience
- Customer service
- Telephone etiquette
- Call management
- De-escalation strategies
- Call metrics
- Typing speed
- Problem-solving
- Aegis CRM
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Assembly Line Production Worker
Hwashin
11.2025 - Current
Material Handler
Hyundai Mobis
02.2025 - 10.2025
Field Debris Monitor
True North Emergency Management
10.2024 - 02.2025
Delivery Driver
PepsiCo
10.2023 - 05.2024
Commercial Driver
BP Express
05.2023 - 10.2024
Dublin High School