Tikiera Blake
The Bronx,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (Remote)
MetroPlus
New York, NY
04.2023 - 10.2023
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
CVS Health
New York, NY
01.2018 - 04.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Dental Receptionist
Wendy Goldberg Miles DDS
New York, NY
07.2015 - 03.2020
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
Dental Assistant
Martina Reynolds DDS
New York, NY
01.2015 - 07.2015
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
Education
Associate of Applied Business - Business
Lincoln College of New England
Southington, CT06.2014
High School Diploma -
Brunswick High School
Lawrenceville, VA06.2012
Some College (No Degree) - Dental Assisting
Mandl School
New York, NYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer service-focused
- Customer service specialist
- Customer service and assistance
- Effective customer service
Timeline
Customer Service Representative (Remote)
MetroPlus
04.2023 - 10.2023
Customer Service Representative
CVS Health
01.2018 - 04.2020
Dental Receptionist
Wendy Goldberg Miles DDS
07.2015 - 03.2020
Dental Assistant
Martina Reynolds DDS
01.2015 - 07.2015
Associate of Applied Business - Business
Lincoln College of New England
High School Diploma -
Brunswick High School
Some College (No Degree) - Dental Assisting
Mandl School
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