Tikyah Magee
Franklinton,LA
Summary
Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.
Overview
7
7
years of professional experience
Work History
Remote Customer Care Representative
ADT Solar
Covington, LA
02.2023 - 07.2026
- Assisted customers with questions about solar products and services
- Handled inbound customer calls and inquiries
- Provided information about solar installations, appointments, and account services
- Scheduled and confirmed customer appointments
- Resolved customer concerns and escalated issues when necessary
- Updated customer accounts and maintained accurate records
- Explained billing, service information, and account details
- Followed up with customers regarding appointments and service requests
- Documented customer interactions in CRM systems
- Provided professional and courteous customer support
- Worked with internal departments to resolve customer issues
- Protected confidential customer and account information
- Maintained productivity and quality standards in a fast-paced environment
- Used multiple computer systems and software while assisting customers
- Provided excellent customer service throughout the customer experience
Customer Service Representative
Maximus Federal Services
Bogalusa, Louisiana
12.2021 - 01.2023
- Assisted customers with inquiries and provided effective solutions to issues.
- Handled incoming calls and emails, ensuring timely responses to client requests.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Trained new staff on customer service protocols and company policies.
- Resolved escalated customer complaints while maintaining professionalism and empathy.
- Developed FAQs and guides to streamline customer support processes.
- Participated in team meetings to discuss service improvements and share feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Remote Sales Representative/Appointment Setter
Sunpro Solar
Covington, Louisiana
06.2019 - 11.2021
- Assisted customers in selecting solar products suited to their energy needs.
- Educated clients about solar energy benefits and installation processes.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
- Collaborated with installation teams to coordinate project timelines and logistics.
- Managed customer inquiries through various communication channels effectively.
- Developed promotional materials highlighting Sunpro Solar's offerings and advantages.
- Participated in local community events to raise awareness about solar energy solutions.
- Maintained accurate records of customer interactions and sales activities in CRM systems.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
Bachelor of Science -
Northshore Community College
Bachelor of Science -
PRCC
Picayune, MSSkills
- Communication
- Active listening
- Problem-solving
- Conflict resolution
- Customer support
- Empathy
- Patience
- Time management
- Multitasking
- Attention to detail
- Data entry
- Computer skills
- Call handling
- Complaint resolution
- Teamwork
- Adaptability
- Professionalism
- Relationship building
- Customer needs assessment
- Ability to work independently
- Remote customer service
- Phone and email communication
- Computer proficiency
- Data entry
- Microsoft Office
- CRM systems
- Time management
- Multitasking
- Organization
- Independent
Timeline
Remote Customer Care Representative
ADT Solar
02.2023 - 07.2026
Customer Service Representative
Maximus Federal Services
12.2021 - 01.2023
Remote Sales Representative/Appointment Setter
Sunpro Solar
06.2019 - 11.2021
Bachelor of Science -
Northshore Community College
Bachelor of Science -
PRCC