Tilandraia Smith
Atlanta,GA
Summary
Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Warehouse Worker
DHL Supply Chain
, GA
10.2022 - 07.2023
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Received deliveries, scanned packages and updated orders in internal database.
- Received and tracked incoming inventory shipments.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Ensured safety protocols were followed at all times while operating machinery.
Customer Service Cashier
Chic-Fil-A
Atlanta, GA
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
Hairstylist
Self Employed Services
Atlanta, GA
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Pre-booked future appointments to increase repeat business.
- Managed cash register transactions during checkout process.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Resolved customer complaints in a professional manner.
- Greeted customers and responded to informational requests.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
Education
N/a -
Langston Hughes High School
Fairburn, GASkills
- Quality Control
- Warehouse Organization
- Order Preparation
- Shipment Palletization
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Order Processing
- Appointment Confirmation
- File Management
- Cash Handling
- File Organization
- Customer Service
- Oral and Writing Communication
- Problem-Solving Skills
- Team Collaboration
- Researching Skills
- Issue Handling
- Mail Handling
Timeline
Warehouse Worker
DHL Supply Chain
10.2022 - 07.2023
N/a -
Langston Hughes High School
Hairstylist
Self Employed Services
Customer Service Cashier
Chic-Fil-A