Tilesha Abron
Franklinton,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1998
1998
years of post-secondary education
Work History
Tier 2 Dme
CBHS
Bogalusa, AL
10.2024 - Current
- Identified needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Tier 2 B
CBHS
Bogalusa, AL
02.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Tier 2 A
CBHS
Bogalusa, AL
10.2022 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tier 1 Dme
CBHS
Bogalusa, AL
05.2022 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Tier 1 B claims
CBHS
Bogalusa, AL
04.2022 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Dual agent
CBHS
Bogalusa
12.2015 - Current
- Maintained accurate records of client interactions and transactions.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Developed customer relationships and ensured satisfaction with services.
Customer Service Representative
CBHS
Bogalusa, Louisiana
11.2015 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Tier 1 claims
CBHS
Bogalusa, AL
04.2021 - 04.2022
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Franklinton High School
Franklinton, LASkills
- Customer service
- Data analysis
- Inventory management
- Technical troubleshooting
- Effective communication
- Problem solving
- Customer engagement
- Time management
- Conflict resolution
Timeline
Tier 2 Dme
CBHS
10.2024 - Current
Tier 2 B
CBHS
02.2023 - Current
Tier 2 A
CBHS
10.2022 - Current
Tier 1 Dme
CBHS
05.2022 - Current
Tier 1 B claims
CBHS
04.2022 - Current
Tier 1 claims
CBHS
04.2021 - 04.2022
Dual agent
CBHS
12.2015 - Current
Customer Service Representative
CBHS
11.2015 - Current
Franklinton High School