Summary
Overview
Work History
Education
Skills
Traveling, Sports invents and concerts with my family of three
Timeline
Work Preference
Hi, I’m

Tillena Bliss

Turbeville,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
years of professional experience

Work History

Mcleod Health

Customer Service Representative
04.2023 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Resolved patient billing issues in line with established guidelines.

Local Finance

Personal Loan Specialist
11.2023 - 04.2024

Job overview

  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

Feagin Tire

Assistant Manager
03.2020 - 11.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

East Clarendon High
Turbeville, SC

High School Diploma
05.2002

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Paperwork Processing
  • Order Processing
  • Appointment Scheduling
  • Team Development
  • Documentation
  • Microsoft PowerPoint
  • Filing
  • Multi-line phone talent
  • Stock management
  • Key holder experience

Traveling, Sports invents and concerts with my family of three

Traveling, Sports invents and concerts with my family of three

I love to travel around the world. What I love about traveling is to see the different cultures and to allow my family and myself to get the experience in how different the cultures are in other states and countries.  I love going to sports events with my 14 year old son and husband of 3 years that is our time together as a family which does not happen often due to my step son living in a different state so when we are having family time i tak all that in only if it is during te summer months. I love going to concerts but my favorite concerts are gospel. I love going to church and hearing the word about my GOD!! 

Timeline

Personal Loan Specialist
Local Finance
11.2023 - 04.2024
Customer Service Representative
Mcleod Health
04.2023 - Current
Assistant Manager
Feagin Tire
03.2020 - 11.2023
East Clarendon High
High School Diploma

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementTeam Building / Company RetreatsCompany CulturePaid sick leavePaid time off401k matchFlexible work hours

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Tillena Bliss