Tilna Joash
Dubuque
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lead / ALP Med Manager
Eagle Point Place Assisted Living
Dubuque
10.2023 - Current
- Developed and implemented strategic plans to achieve company objectives.
- Implemented quality control measures to uphold company standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed market trends and competitor activity to inform business strategy.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Stephen Hempstead High School
Dubuque, IA05-2024
Skills
- Employee training
- Data analysis
- Team coordination
- Problem solving
- Effective communication
- Relationship building
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Multitasking capacity
- Safety procedures
- Training and development
Certification
- ALP Med Manager
Timeline
Lead / ALP Med Manager
Eagle Point Place Assisted Living
10.2023 - Current
High School Diploma -
Stephen Hempstead High School
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