Tilsa Walker
Columbiana
Summary
Results-driven customer service professional with extensive experience in the technology and food industry. Proficient in Microsoft Word/PowerPoint and able to type 25-30 words per minute. Trusted and dedicated team player known for establishing rapport with clients and ensuring customer satisfaction. Expertise lies in quality, speed, and process optimization, making me a valuable asset to any company. Articulate, energetic, and positive demeanor in every interaction. Passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
10
10
years of professional experience
Work History
Warehouse Lead
Target
06.2020 - Current
- Trained employees on equipment operation and safety protocols.
- Led a team of warehouse staff, ensuring tasks were delegated efficiently.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
Customer Service Representative & Trainer
Asurion
05.2020 - 04.2022
- Applied innovative approaches to address and fulfill customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server/Hostess
IHOP
05.2015 - 05.2020
- Welcomed guests promptly.
- Received and processed food and drink requests.
- Provided food service to customers.
- Sustained organized and sanitary workplace environments.
- Organized restaurant setup to ensure smooth shift transitions.
Education
Diploma - JROTC, FFA
Antioch High
Antioch, TN2012
Skills
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upselling Products and Services
- Call Documentation
- Understanding Customer Needs
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Supervisory experience
- Time management
- Order picking
- Attention to detail
- Quality control
- Problem-solving
- Equipment operation
- Warehouse functions
- Equipment maintenance
- Performance improvement
- Labor scheduling
Timeline
Warehouse Lead
Target
06.2020 - Current
Customer Service Representative & Trainer
Asurion
05.2020 - 04.2022
Server/Hostess
IHOP
05.2015 - 05.2020
Diploma - JROTC, FFA
Antioch High
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