Tilton Smithson
Elizabeth City,NC
Summary
Skilled animal welfare professional with experience in public safety and humane animal management. Strong focus on teamwork and adaptability in fast-paced environments, ensuring reliable and flexible support for colleagues. Proficient in animal handling, conflict resolution, and community education. Recognized for integrity, compassion, and effective communication.
Overview
9
9
years of professional experience
Work History
Animal Control Officer
Pasquotank County
02.2019 - Current
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Investigated and gathered information regarding animal-related complaints.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Attended to calls reporting of wild animal bites.
- Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
- Reduced response times to incidents involving injured wildlife by coordinating rescue efforts with specialized rehabilitation centers.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Certified Euthanasia Technician
- Assist in public assistance programs such as trap, neuter, vaccinate, release program to manage local feral cat population.
Pizza Delivery Driver
Papa John's Pizza
12.2015 - 10.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Developed and maintained professional relations between customer, store personnel, and company.
- Delivered orders to customers to drive full satisfaction.
- Stocked shelves and loaded orders to prepare deliveries.
Education
Bachelor Of Arts - Fine Arts
Elizabeth City State University
Elizabeth City, NC05.2005
Bachelor Of Science - Graphic Design
Elizabeth City State University
Elizabeth City, NC05.2005
Skills
- Humane animal treatment
- Knowledge of animal welfare laws and local ordinances
- Animal behavior and bread familiarity
- investigative report preparation
- Certified Euthanasia Technician
- First Aid/CPR
- Conflict resolution
- Knowledge and experience in Adobe Creative Suite and Microsoft Office
Timeline
Animal Control Officer
Pasquotank County
02.2019 - Current
Pizza Delivery Driver
Papa John's Pizza
12.2015 - 10.2017
Bachelor Of Arts - Fine Arts
Elizabeth City State University
Bachelor Of Science - Graphic Design
Elizabeth City State University
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