Tilynn Parks
Jacksonville,FL
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.
Overview
5
5
years of professional experience
Work History
Marketing & Communications Associate
Generation USA
Washington, DC
03.2021 - 06.2022
- Coordinate and provide communications support to Managing Director, Chief of Staff, Director of Communications, Social Media Coordinator and Director of EDI; Identified appropriate marketing channels and target customers for campaigns.
- Manage and support development and execution of organization’s internal communication plans and campaigns; Tracking reports, presentations, Zoom recordings and All-Hands meeting notes across multiple teams
- Develop communications delivered in many formats including via email (Outlook & MailChimp), video, or social media campaigns; Organize, file, and maintain documents for record keeping.
- Support cultivation and engagement of digital community on social media; Responsible for broad range of duties related to content and messaging; Assist with managing Agorapluse
- Perform other communications, administrative, and logistical duties as required by business need; Manage organizations shared email inbox
Alumni Community Associate
Generation USA
Washington, DC
01.2019 - 03.2021
- Collect and report alumni data on engagement metrics, monitor job retention and placement
- Support cities in rolling out and maintaining alumni community building programs and services
- Support cities in completing alumni culture and strategy setting plan
- Identify opportunities to build community amongst alumni within cities and connect staff with similar efforts to one another
- Manage alumni community curriculum development for introducing and logging into digital alumni platforms
- Support rollout and adaption of digital alumni engagement platform
- Alumni outreach to convert alumni to users of platform
Recruitment and Alumni Outreach Associate
Generation USA
Washington, DC
10.2017 - 03.2019
- Complete daily outreach via phone, text, or email to new applicants interested in the programs
- Coordinated monthly recruitment events with community partners
- Complete regular follow-up with past applicants that have not finished the application process
- Communicate with Indeed applicants and transition them from Indeed to Generation USA recruiting tool
- Worked through weekly follow up excel reports contacting all contacts with missing attainment data for 60+ days after graduation and update GenData (company recruiting site) with new data collected (repeated for all contacts through 360 days)
- Provide effective handoff to program mentor for any student seeking additional mentor support
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL06.2013
Skills
- Verbal and written communications
- Dependable and adaptable
- Attention to detail with high degree of accuracy and efficiency
- Strong organizational, research, analysis, problem-solving and decision-making skills
- Highly responsible and reliable
- Computer Proficiency
Timeline
Marketing & Communications Associate
Generation USA
03.2021 - 06.2022
Alumni Community Associate
Generation USA
01.2019 - 03.2021
Recruitment and Alumni Outreach Associate
Generation USA
10.2017 - 03.2019
High School Diploma -
Terry Parker High School
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