Tim Collins
West Chester,PA
Summary
Detail-oriented Salesforce Administrator with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Salesforce Administrator
PrimePay
12.2020 - 01.2025
- Lead project contributor in data migration from one Salesforce production organization to another Salesforce production organization
- Built and managed PrimePay's Customer Community Site which served as the hub for client communications and resources
- Implemented numerous new processes within the new Salesforce platform using flows, custom objects, automations, assignment rules, etc
- Successfully integrated third party project management software to improve the client onboarding experience
- Customized dashboards and reports for various departments, improving access to critical metrics
- Efficiently developed and maintained user roles, security settings, and profile configurations to ensure data security
- Conducted thorough analysis, assessments and maintenance of Salesforce databases
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Manager - New Client Experience, Benefit Services, Operations
PrimePay
07.2019 - 12.2020
- Managed a unique team of individuals that handled onboarding for PrimePay's benefit service clients as well as support for PrimePay's Broker Concierge Partners
- Built a new onboarding process in Salesforce for PrimePay's Benefit and Compliance Services
- Increased the overall production and efficiency of the onboarding process by utilizing Tracking Codes, Tracking Statuses and Work Items to help enrollment specialists track the status of the enrollment process
Manager - Broker Concierge Program
PrimePay
05.2012 - 07.2019
- Built and developed our Broker/Partner Salesforce Community and provided continuous partner engagement through gamification and value-added materials
- Provided automated Salesforce reports and dashboards to track sales and commissions for senior leadership as well as our broker partners
- Maximized performance by monitoring daily activities and mentoring team members.
Broker Concierge Specialist
PrimePay
05.2011 - 04.2012
- Entry-level position to support PrimePay's broker partners
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Education
Bachelor of Arts - Finance
Mount St. Mary's University
Emmitsburg, MD2011
Skills
- Salesforce Configuration
- Data Migration/Integration
- User administration
- Reports & Dashboards
- SOQL
- Dataloaderio
- Data Security
- Process automation
- Workflow management
- User administration
Timeline
Salesforce Administrator
PrimePay
12.2020 - 01.2025
Manager - New Client Experience, Benefit Services, Operations
PrimePay
07.2019 - 12.2020
Manager - Broker Concierge Program
PrimePay
05.2012 - 07.2019
Broker Concierge Specialist
PrimePay
05.2011 - 04.2012
Bachelor of Arts - Finance
Mount St. Mary's University
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