Tim Conway
Harbor Springs,MI
Summary
Proven Key Account Director at S&P Global, adept in client relationship building and data-driven decision-making. Excelled in enhancing operational efficiency by 30% and spearheading account management initiatives, leading to significant client satisfaction. Mentored teams for peak performance, embodying a blend of strategic business development and empathetic client engagement. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
18
18
years of professional experience
Work History
Key Account Director
S&P Global
12.2005 - Current
- Established a comprehensive understanding of client objectives, driving alignment across all aspects of account management activities.
- Mentored junior team members, fostering professional development and contributing to overall team success.
- Managed complex projects involving multiple stakeholders within both the organization and client companies, delivering successful outcomes on time and within budget.
- Championed process improvements that increased operational efficiency without sacrificing quality or customer satisfaction levels.
Education
Bachelor of Science - Marketing
John Carroll University
Cleveland, OH05.1987
Skills
Client Relationship Building
- Data-driven decision-making
- Key Account Management
- Client Needs Assessment
- Relationship selling
- Account development
- Sales Quota Achievement
- Goal Setting and Achievement
- Rapport and relationship building
- Business development and planning
- Customer Complaint Resolution
Timeline
Key Account Director
S&P Global
12.2005 - Current
Bachelor of Science - Marketing
John Carroll University
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