Tim Curtis
New York,NY
Summary
Experienced operations and product operations manager at fast-moving, quickly growing start-ups, with a breadth of knowledge and experience spanning the mortgage, healthtech, and fintech spaces. Operates well both individually and cross functionally, with proven communication and reporting/analysis skills.
Overview
11
11
years of professional experience
Work History
Product Operations Manager
Uno Health
12.2021 - 10.2023
- Led the effort to locate and open Uno's first office outside of NYC, saving upwards of 10% on operations salaries and unlocking a new recruitment market.
- Worked cross functionally with prod/eng and operations teams to design, pilot, and build new workflows.
- Reviewed current operations workflows, unlocking savings of ~40% on postage costs.
- Oversaw research teams for annual program updates and expansion into new markets.
- Liaised with external counsel on complex regulatory and legal concerns.
Post-Closing Manager
Better
05.2019 - 12.2021
- Managed team of 5+ employees and third party vendors responsible for timely delivery of collateral to warehouse lending partners and secondary market investors on a monthly loan volume of $1 billion +.
- Partnered with the compliance, capital markets, and quality control teams to review and rebut audit findings from regulatory bodies and secondary market investors.
- Prepared and reviewed daily/weekly reports for senior management and external stakeholders on the status of collateral and loans pending sale.
Mortgage Loan Closer
Better
12.2017 - 01.2019
- Worked with internal and external teams to guaranty the timely closing of mortgage loans.
- Managed a pipeline of 70+ closings a month while ensuring compliance with both regulatory and underwriting guidelines.
- Effectively managed applicant and external stakeholder expectations with frequent, proactive communication.
Examination Coordinator
Movement Mortgage
08.2016 - 11.2017
- Assisted leadership in the facilitation of all state and federal agency examinations.
- Performed audits of the company's branch offices to ensure compliance with all applicable state and federal regulations.
- Assisted in the development and maintenance of policies and procedures for the Examination Management Program.
- Worked with the compliance and business management teams on root cause analyses and corrective action plans of regulatory findings stemming from examinations.
Compliance Administrator
Movement Mortgage
01.2014 - 08.2016
- Conducted daily audits and spot checks of loan pricing to ensure compliance with fair lending regulations.
- Reviewed loan data for reporting to regulatory bodies.
- Ensured employee compliance with industry regulations through audits and monthly training programs.
- Organized and maintained records of employee compliance training history.
- Conducted annual audits of company branches to ensure compliance with industry regulations.
Loan Processor Trainee
Movement Mortgage
05.2013 - 06.2013
Campaign Intern
Scott Rigell For Congress
07.2012 - 11.2012
Education
Bachelor of Arts - Government, American Politics
University of Virginia
Charlottesville, VA01.2012
High School Diploma -
First Colonial High School
Virginia Beach, VA01.2008
Skills
- Operations Management
- Google Sheets
- SQL
- Google Drive/Microsoft Office
- KPI Tracking
- Cost Reduction
- Data Analysis
- Process Improvement
- Strategic Planning
Honors Awards
- Eagle Scout - Boy Scouts of America
- Brotherhood Member, Order of the Arrow - Boy Scouts of America
Timeline
Product Operations Manager
Uno Health
12.2021 - 10.2023
Post-Closing Manager
Better
05.2019 - 12.2021
Mortgage Loan Closer
Better
12.2017 - 01.2019
Examination Coordinator
Movement Mortgage
08.2016 - 11.2017
Compliance Administrator
Movement Mortgage
01.2014 - 08.2016
Loan Processor Trainee
Movement Mortgage
05.2013 - 06.2013
Campaign Intern
Scott Rigell For Congress
07.2012 - 11.2012
Bachelor of Arts - Government, American Politics
University of Virginia
High School Diploma -
First Colonial High School
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