Benjamin Santiago
East Patchogue,NY
Summary
At Gap Factory, I supervised product operations, enhancing operational efficiency by streamlining processes and fostering a culture of accountability. My leadership not only improved inventory management but also facilitated successful product launches. Expert in operational management and team leadership, I excel in driving projects to fruition, evidenced by significant cost reductions and optimized workflows. Experienced with enhancing product operations through strategic process optimization. Utilizes data-driven insights to improve team efficiency and project outcomes. Track record of fostering collaboration and driving continuous improvement to achieve organizational objectives.
Overview
1
1
year of professional experience
Work History
Product Operations Manager
Gap Factory
03.2024 - Current
- Led cross-functional teams to ensure all operational standards are met.
- Facilitated communication between departments for a unified approach to product development.
- Cultivated a culture of accountability within the team by setting clear expectations, providing feedback, and recognizing outstanding performance.
- Collaborated with cross-functional teams to help improve operational workflow.
- Managed product rollouts, user training, testing, and internal communications.
- Managed vendor relationships, ensuring timely delivery and quality control of products.
- Improved inventory management for increased efficiency and reduced costs.
- Optimized product operations by streamlining processes and implementing best practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Education
Bacholers -
SUNY, Farmingdale
Farmingdale, NY06-2028
High School Diploma -
Bellport Highschool
Brookhaven, NY06-2024
Skills
- Customer experience
- User acceptance testing
- Product roadmapping
- Product launches
- Product positioning
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Team leadership
- Project planning and development
- Decision-making
- Operational efficiency
- Organizational management
- Management
- Maintaining compliance
- Policies and procedures implementation
- Employee motivation
- Maintenance planning
- Operations management
- Work flow planning
- Client relations
- Project leadership
- Invoice processing
- Staff management
- Continuous improvements
- Staff training
- Inventory control
- Inventory management
Timeline
Product Operations Manager
Gap Factory
03.2024 - Current
Bacholers -
SUNY, Farmingdale
High School Diploma -
Bellport Highschool
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