Tim Davidson
Medina,TN
Summary
Proven track record in enhancing customer satisfaction and sales revenue at JD Distributors, leveraging exceptional customer service and relationship building skills. Excelled in upselling and cross-selling, significantly expanding customer base. Demonstrated leadership as Store Manager, driving team performance and operational efficiency. Achieved consistent quotas through strategic sales and effective team management. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Sales Representative
JD Distributors
07.2022 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
Store Manager
JD Distributors
10.2007 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Communications
Murray State University
Murray, KYSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and Service Sales
- Upselling and Cross Selling
- Relationship selling
Timeline
Sales Representative
JD Distributors
07.2022 - 05.2024
Store Manager
JD Distributors
10.2007 - 06.2022
Communications
Murray State University
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