Tim Delph

Beavercreek

Summary

Dynamic Account Manager with HPC Industrial/Clean Harbors, adept at enhancing client satisfaction through exceptional customer service and strong relationship-building. Proven track record in negotiating favorable contracts and maintaining high client retention rates. Skilled in account management and collaboration, ensuring seamless project execution and proactive problem resolution.

Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

years of professional experience

Certification

Work History

Account Manager

HPC Industrial/Clean Harbors

09.1987 - Current

Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Education

High School Diploma -

Ohio Diesel Technical Institute

Cleveland, OH

05-1981

Skills

Account management
Customer service
Teamwork and collaboration

Client relations
Customer satisfaction

Accomplishments

Named "Manager of the Year" in 2019 & 2022