Timothy Gillespie
Omaha,NE
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Off the Wall Indoor Soccer. Skilled in overlooking and maintaining facility grounds.
I have a vast skill set and years of experience, used to create a fluid, efficient, safe, and productive facility.
While at OTW Soccer, in addition to traditional manager requirements ,I maintained the facility grounds, acting as a 'handy-man' / bouncer, quickly remedying numerous types of problems, whether it be broken pipes, or fights.
I have a variety of skills that would benefit this company.
Overview
18
18
years of professional experience
Work History
Manager of Operations
Off the Wall Indoor Soccer
11.2018 - 01.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Musician
NA
01.2014 - 11.2018
- Scheduled rehearsals with other musicians and choirs.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musical art.
- Repaired broken strings and other instrument issues.
- Assisted in coordinating logistics during concert tours including travel plans, lodging accommodations, and equipment transportation.
- Toured with successful bands, providing professional, punctual backing support.
Server
Off the Wall Indoor Soccer
08.2006 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Collaborated with management to develop long-term plans for property enhancements and upgrades.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Dave & Buster's
07.2006 - 07.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Dietetics
University of Nebraska - Lincoln
Lincoln, NEAssociate of Science - Business Administration
Mount Marty College
Yankton, SD05.2017
Skills
- Logistics Management
- Customer Service
- Construction safety
- Heavy Lifting
- Decision-Making
- Welding
- Operations Management
- Strategic Planning
- Building Maintenance
- Planning and scheduling
- Assignment Delegation
Timeline
Manager of Operations
Off the Wall Indoor Soccer
11.2018 - 01.2024
Musician
NA
01.2014 - 11.2018
Server
Off the Wall Indoor Soccer
08.2006 - 01.2012
Server
Dave & Buster's
07.2006 - 07.2009
No Degree - Dietetics
University of Nebraska - Lincoln
Associate of Science - Business Administration
Mount Marty College
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