Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Tim Hansen

Tim Hansen

Sugar Grove,IL

Summary

With over 6 years of experience, I am a highly skilled merchandising and customer service specialist. I have successfully managed and coordinated retail merchandising, consistently driving sales by creating captivating displays that align with brand strategy or retail department planograms. My excellent communication and interpersonal skills enable me to effectively interact with co-workers, management, key accounts, and suppliers. As a versatile team player, I am dedicated to achieving overall performance objectives with an unwavering focus on accuracy, inventory controls, and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Store merchandising service

The Home Depot
01.2024 - Current
  • Merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance to improve the customer experience.
  • MET management training
  • Coordinate with store side associates concerning resets and planogram changes

First-contact customer care resolution representative

Elkay Manufacturing
12.2022 - 11.2023
  • Documented interactions to CRM fields and update pertinent information in Oracle order notes
  • Provided proactive solution-based support and product recommendations
  • Processed credits/debits for customer accounts within the required timeframe.

Coach

New York
10.2019 - 04.2023
  • Responsible for inventory and merchandising functions
  • Conducted RFID scanning and cycle counts
  • Organized Lundia high-density shelving system
  • Handled daily orders and shipping
  • Recognized inventory variances and adjusted the system to meet demand requirements.

Supervisor

Polo Ralph Lauren
04.2017 - 10.2019
  • Maintained friendly and professional customer interactions
  • Verified inventory and merchandising standards
  • Trained new employees.

Education

Associate of Science, Business (in Progress) -

Waubonsee Community College
Sugar Grove, IL

Skills

  • Oracle CRM & ERP experience
  • MS Office
  • Excellent time management
  • Reliable and dependable
  • Resolution-oriented
  • Cheerful and energetic
  • Category management
  • Planogram development
  • Space Planning
  • Stock control
  • Product presentation
  • Inventory Coordination

Timeline

Store merchandising service

The Home Depot
01.2024 - Current

First-contact customer care resolution representative

Elkay Manufacturing
12.2022 - 11.2023

Coach

New York
10.2019 - 04.2023

Supervisor

Polo Ralph Lauren
04.2017 - 10.2019

Associate of Science, Business (in Progress) -

Waubonsee Community College
Tim Hansen