Tim Irwin
Service Manager
Guthrie,OK
Summary
Accomplished Service Manager with a proven track record, enhancing customer satisfaction through expert relationship building and effective problem-solving. Skilled in employee training and leadership, significantly improved service processes and team performance. Specializes in driving revenue generation and fostering team collaboration.
Overview
14
14
years of professional experience
Work History
Service Manager
Seth Wadley Ford of Perry
Perry , Oklahoma
07.2022 - 09.2024
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in a professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Joe Cooper Ford
Shawnee , Oklahoma
07.2021 - 07.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Service Manager
Fowler Honda
Norman , Oklahoma
03.2011 - 06.2021
- Implemented strategies to increase customer service satisfaction ratings.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Moore High School
Moore,Ok 05.2001 -
Certificate of Completion - Automotive Mechanics
Moore-Norman Vo-Tech
Norman, Ok 05.2001 -
Skills
Customer Service
Relationship Building
Revenue Generation
Problem-Solving
Employee Training and Development
Team Collaboration and Leadership
Timeline
Service Manager
Seth Wadley Ford of Perry
07.2022 - 09.2024
Service Manager
Joe Cooper Ford
07.2021 - 07.2022
Service Manager
Fowler Honda
03.2011 - 06.2021
High School Diploma -
Moore High School
05.2001 -
Certificate of Completion - Automotive Mechanics
Moore-Norman Vo-Tech
05.2001 -
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