Summary
Overview
Work History
Education
Skills
Timeline
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Tim Jay

Fishers,IN

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

25
25
years of professional experience

Work History

Client Executive

Verizon Wireless
INDIANAPOLIS, IN
02.2013 - Current
  • Consistently exceeded sales objectives and key KPI goals
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Drove SaaS Sales and helped to create operational improvements that resulted in significant savings and improved profit margins
  • Developed, updated and maintained database of existing and potential customers in SalesForce.com
  • Created and maintained relationships with key stakeholders to build trust and foster collaboration.

Sales Account Manager

School Specialty Inc.
Bellingham, WA
03.2011 - 11.2012
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
  • Consistently exceeded monthly sales quotas by more than 125% by pursuing leads and expanding prospect list
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.

Event Director

CauseForce LLC
West Hollywood, CA
03.2009 - 10.2010
  • Generated 500 leads per special events, resulting in $4M new revenues
  • Developed, updated and maintained database of existing and potential participants in CauseForce database.

Area Director

American Cancer Society
Pittsburgh/Indianapolis, PA/IN
05.1999 - 10.2008
  • Strategized to improve fundraising and advocacy efforts in all of the communities that were supported
  • Consistently exceeded fundraising goals set by organization
  • Was recognized as the Top fundraiser to percentage of quota in 2004 achieving 325% of total goal.

Education

Bachelor of Arts: Communications -

Edinboro University of Pennsylvania

Skills

  • Strategic Planning
  • Client Relations
  • Customer Account Management
  • Customer Advocacy
  • Business Development
  • Customer Needs Assessment

Timeline

Client Executive

Verizon Wireless
02.2013 - Current

Sales Account Manager

School Specialty Inc.
03.2011 - 11.2012

Event Director

CauseForce LLC
03.2009 - 10.2010

Area Director

American Cancer Society
05.1999 - 10.2008

Bachelor of Arts: Communications -

Edinboro University of Pennsylvania

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Tim Jay