Tim Kolpack
Byrant,Wis.
Summary
Dynamic Team Leader Manager at Genex, adept at enhancing productivity through effective workload management and motivational skills. Successfully resolved customer service issues, boosting confidence and reducing escalations. Recognized for strategic collaboration and employee development, fostering a culture of continuous improvement and professional growth.
Overview
18
18
years of professional experience
Work History
Team Leader Manager
Genex
Wisconsin
01.2007 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Education
High School Diploma -
Antigo High School
Antigo, WI05-1988
Skills
- Workload management
- Motivational skills
- Influencing skills
- AI skills
- Agricultural skills
Languages
English
Full Professional
Timeline
Team Leader Manager
Genex
01.2007 - Current
High School Diploma -
Antigo High School
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