Tim Mastin
State College,PA
Summary
Experienced assistant store manager with strong customer service and problem-solving skills. Proven ability to manage high-stress situations and adapt to changing business needs.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Penn State Bookstore
University Park, PA
12.2023 - Current
- Supervised daily store operations, ensuring efficient workflow and optimal customer service.
- Coordinated staff schedules, optimizing labor allocation for peak shopping periods and events.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty to the bookstore.
- Managed multiple departments ensuring merchandise standards and staffing needs were being met daily.
- Assisted in the planning,execution and tear down of pop up shops in store and at locations around campus.
General Merchandise Department Manager
Penn State Bookstore
University Park, PA
09.2023 - 12.2023
- Oversaw and maintained store standards for the sales floor.
- Scheduled student employees to ensure floor coverage.
- Updated sales floor weekly based on themes for football and other on campus events.
- Key holder with opening, closing and cash management responsiblities.
Supervisor
Penn State Bookstore
University Park, PA
07.2020 - 09.2023
- Resolved customer inquiries and complaints promptly to enhance service quality.
- Maintained cleanliness and organization of the sales floor to create a welcoming environment.
- Operated branch campus locations when staffing was needed.
- Assisted in off site sales at sporting events, setting up and tearing down at each home football game.
Shipping and Receiving Clerk
Barnes & Noble
State College, PA
02.2020 - 03.2020
- Oversaw receiving operation, ensuring proper documentation and inspection of incoming merchandise.
- Stocked sales floor with incoming merchandise.
- Created and shipped publisher returns.
Textbook Department Manager
Penn State Bookstore
University Park, PA
10.2016 - 11.2019
- Oversaw daily operations, ensuring efficient workflow and staff productivity.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Opening and closing responsibilities with cash management
- Received, ordered and returned textbooks each semester
Education
Bachelor of Science - Crime, Law And Justice
Penn State University
University Park, PA08-2013
Skills
- Problem-solving
- Customer service
- Retail operations
- Store organization
- Team management
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Penn State Bookstore
12.2023 - Current
General Merchandise Department Manager
Penn State Bookstore
09.2023 - 12.2023
Supervisor
Penn State Bookstore
07.2020 - 09.2023
Shipping and Receiving Clerk
Barnes & Noble
02.2020 - 03.2020
Textbook Department Manager
Penn State Bookstore
10.2016 - 11.2019
Bachelor of Science - Crime, Law And Justice
Penn State University