Tim Mitchell
DeWitt,MI
Summary
Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Overview
34
34
years of professional experience
Work History
Warrranty Administrator
Mitsubishi Logisnext Americas
08.1991 - Current
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Analyzed warranty data to identify trends, enhancing decision-making for product improvements.
- Coordinated communication between customers and service teams to resolve warranty issues promptly.
- Maintained accurate records of warranty transactions, supporting audit and reporting requirements.
- Streamlined warranty documentation processes, reducing turnaround time for claim approvals.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
Education
Bachelor of Arts - Elementary Education / Social Studies
Grand Valley State University
AllendaleBachelor of Arts - Public Administration
Grand Valley State University
Allendale, MISkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Recordkeeping skills
- Microsoft office
- Policy management
- Cost control
- Sales support
- Complaint handling
- Trend analysis
- Information verification
- Customer service
- Organizing and prioritizing work
Timeline
Warrranty Administrator
Mitsubishi Logisnext Americas
08.1991 - Current
Bachelor of Arts - Elementary Education / Social Studies
Grand Valley State University
Bachelor of Arts - Public Administration
Grand Valley State University